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David's Bridal Canton OH
- Bridal
- Canton, OH
About this business
Location details
Belden Park Crossings, 5514 Dressler Road, Canton, OH, 44720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
Last night my sister-in-law to be was treated with such bad manners...It was sickening. I’m not the type of person to complain or get upset, but when my family is being mistreated I can’t just stay quiet. I have been to this same location for myself, for another person, and not to mention the mother of the bride had just recently purchased her dress and wedding essentials there as well for a vow renewal (thank God it was a good experience for her, but I can’t say the same for her daughter, my sister-in-law to be). Horrible s... read more
Business response:
Hi Abigail, we are sorry that your visit with us did not meet your expectations. We want to thank you for taking the time to provide us with this feedback as we appreciate it immensely as it allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. Your feedback will be shared with the appropriate teams so that we can grow from this experience. Thank you, April B.
I got all 7 of my bridesmaids dresses, 3 flower girls dresses as well as my own dress here. All of my maids dresses were ordered 6-8 months prior to my wedding. One of my maids lives out of state and ordered her dress from her local store there. Months later she look at her receipt to find her dress should have arrived. When she called she was told that had NO sign of a dress for her at the store or that one was even ordered in the system. Mind you she paid for it in full and had her receipt. She had to pack up her 2 week ol... read more
RecommendedMy consultant, Melanie, was so super sweet and helpful! She was also patient and knowledgeable.
Business response:
Hello Sara, we apologize for not providing exceptional service during you visit. If you would like to discuss your experience or may need any further assistance do not hesitate to reach out to us again. Thank you, April B.
I did have an amazing experience being there, I had Jessica and she was amazing! Was very helpful with anything I needed! On the other had the managers are very rude,and snooty and don’t help you to the best they can! Had it not been for Jessica I would have walked out and not returned. After already having a bad experience before this one..
Business response:
Hi Sarah, we are so sorry that we could not provide you with a 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com (Subject: Attn: April B. ? (Insert City/Store Location)). Thank you, Christine G.
2 of my 5 bridesmaids went to Davids Bridal with me today to look for their dresses and we would have been better off going to a department store. My "stylist", Alax, was as helpful as a cardboard box. When she was around, she spent the majority of the time sitting in a chair watching my mom and I zip and button all of the dresses my bridesmaids tried on. No questions about what type of dress we were looking for or anything of help. The most helpful thing she did the whole time we were there was say "well you better not wait... read more
I worked with David's Bridal in Canton, Ohio along with College Station, TX - and overall am not impressed. 3 stars for overall from me. :| Only slightly above average dress designs, overpriced, and didn't get any help picking out shoes and accessories, or bridesmaids gowns. Alterations lady was great however!
Manager was very rude ! Not a pleasant experience
Business response:
Hello Shannon. We are deeply sorry for the less than quality service you received on your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We will be sure to pass along your feedback so that our team can grow from it. Thank you, April B.
I found a gorgeous wedding dress I love, however, I was told by the person helping me that the alterations were included in the price I paid on my David's credit card and that the estimate was 120$. I then went to my alterations appointment and it ended up being $450. I am NOT happy. I was lied to. Paying as much for the alterations as my dress pretty much makes me feel disappointed about the while marriage process.
The entire company is a disgrace to customer service. This store, and multiple of their corporate call center colleagues, define rude and unprofessional!! It is a nightmare for brides! The first time I went in, I didn't have an appointment, so I understood she had to work with other customers. However, she pressured me so hard to spend more money than I told her I budgeted, and got upset and rude when I tried to tell her no, that I almost didn't go back for the appointment I made a week later to bring my loved ones along... ... read more
Business response:
Hello Pati, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. Our specialty team is now looking into your case and will be reaching out to address your concerns shortly. Best wishes, April B.
Frequently asked questions about David's Bridal Canton OH
How is David's Bridal Canton OH rated?
David's Bridal Canton OH has a 4.8 star rating with 3,643 reviews.
When is David's Bridal Canton OH open?
David's Bridal Canton OH is open now. It will close at 9:00 p.m.