This profile has been claimed by the business owner or representative.
David's Bridal El Paso TX
- Bridal
- El Paso, TX
About this business
Location details
Bassett Center, 1117 Geronimo Drive, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I had a horrible experience when I tried getting dresses for my bridesmaids last year, but decided to give it a second chance now that I’m a bridesmaid for one of my friends wedding. We created an account with the dresses we needed in the court and when I went in store they couldn’t find the account at all. I had mentioned it to them that this was the second time we mention that the account can’t be found or any info with previous bridesmaids who have gone in to get fitted and purchase. The bride tried reaching out again to ... read more
Business response:
Hello Yessenia, we would like to apologize for any miscommunication and frustrations that we may have caused you. We strive to create a seamless process for all our guests, and unfortunately we did not provide that for you. We will be sure to address your concerns with our El Paso management team to ensure we are properly documenting details in the bridal account and professionally communicating with all our guest. For further assistance, please do not hesitate to reach us at dbcares@dbi.com (Attn: city/location). Thank you,... read more
If I could give this experience zero stars, I absolutely would. I would caution anyone considering purchasing your wedding dress here to please rethink your options. Pay more and go somewhere that will take care of you and keep you from the stress this store has added to an already incredibly difficult time to be getting married. I purchased a dress for 899 added a belt for 199, and a vail for 149. I spent 350 on additional alterations which I was assured were guaranteed, and added on straps. I live an hour away and drove in... read more
Business response:
Hello Brooke. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. location), so that we can gather more information and further assist you. Thank you, April B
RecommendedDiana was absolutely awesome. Thank you so much.
Business response:
Thank you so much for your kind words, Amie. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
We arrived for our scheduled appointment and were met by our consultant with torn stockings, who immediately told us were to select no more than 5 dresses for the bride. She did not help our bride select dresses and told us we were not to take the dresses off the rack. She made us feel very unwelcome right off the bat. The dressing rooms smelled like feet, and another customer came out of the dressing room to find someone to unzip her because her attendant had abandoned her. There was no stool in the dressing room and anoth... read more
Business response:
Hello TraceyJoe, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn BrittianyD.). Best wishes,BrittianyD.
I went in a month ago with my parents to find a simple wedding dress for my court wedding. Upon arrival, we weren’t even greeted by the lady at the counter. I began to look and every sales associate would just stare at me like I didn’t belong. No one ever asked if I needed help. After 20 mins of wandering around, I stopped someone and asked if there was anyone to help me. She very rudely said “Did you sign in? Because if you didn’t, no ones gonna help you.” How am I supposed to know you have to sign in if the greeter just st... read more
Business response:
Hello Dalia, we are so sorry for the care and service you received during your in store experience. We value you as a customer and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyD.
I made an appointment and with that I would expect my sales consultant to be attentive and there to assist me. I was picking out the dresses to try on with little input from anyone in the store and then spent probably another 15 minutes waiting on the consultant to come back from helping other customers to bring me the third dress I had asked to try on, which by the way I never got. Even another customer commented about me still waiting on the consultant to come back. I waited on her numerous times and she was no where to be... read more
Business response:
Hello Meghan, we are so sorry for the care and service you received during your in store experience. We value you as a customer and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyD.
Why set an appointment and then make us wait 30 minutes????
Business response:
Hello Raquel, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)... read more
Very dissapointed of sending my fiance to this place! Apparently the ladies there (including the manager) were in a hurry to close the store on Friday during their last appointment of 7.30pm-9pm. They only allowed my fiance to try 4 dresses and told her "you can continue looking but you cannot try anymore dresses". They were also very disrespectful with my cusing when she was undecided on which dress to select by telling her "you already saw that one" well, who cares! - as a man, I know that women need to see and try their ... read more
Frequently asked questions about David's Bridal El Paso TX
How is David's Bridal El Paso TX rated?
David's Bridal El Paso TX has a 4.7 star rating with 3,675 reviews.
When is David's Bridal El Paso TX open?
David's Bridal El Paso TX is open now. It will close at 9:00 p.m.