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David's Bridal El Paso TX
- Bridal
- El Paso, TX
About this business
Location details
Bassett Center, 1117 Geronimo Drive, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
I went in the last week to get a bridesmaid and the sales associate insulted another bridesmaid front the bridal party by rolling her eyes when found out her bra size was a 38 F. The manager handled it by giving us a discount. However when I went in today to pick up my bridesmaids gown, I received more poor service again when I went to try on wedding gowns for an upcoming vow renewal. The sales lady was barely attentive and acted like she didn’t want to help me. She practically ignored me. I don’t think anyone should go to t... read more
Business response:
Hello Shawniqua, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Steven E. – (Insert City/Store Location)... read more
Business response:
Hello Jahaira, We value your feedback and are terribly sorry to fall short in providing you with a full five star experience with our location. We would love the chance to improve your visit with us. If you would like to provide us with additional suggestions on how we can improve your experience, feel free to contact us at dbcares@dbi.com. (Please add Subject- Attn: Steven E - 902). Humbly Yours, Jill K.
Business response:
Hi Hollie, we are so sorry that we could not provide you with a 5 star experience. We would love to hear more about which areas need some improvement so that we can provide you with a better experience in the future! If you would like to tell us more, please e-mail us at: dbcares@dbi.com (Subject: Attn: Steven E. ? (Insert City/Store Location)). Thank you, Christine G.
I was told to look around and get an idea of what I wanted in my wedding gown, and that someone would be with me shortly. After almost half an hour we left and went to Bridal Novias and we were helped immediately. Customer service is obviously not their top priority. *edited to add* Gave them one more chance. Had an appointment today at 12, but wasn't in the system. The lady was running at least three appointments and hardly paid attention to me. The dress I wanted wasn't saved in the system and she asked for a picture of ... read more
Business response:
Hello Brittany, we would like to take the time to apologize for the lack of service you received on your recent visit to our store. Our number one focus is our guests, and we apologize if this is not what you experienced during your visit. We appreciate you bringing this to our attention, and we will be sure to let our management team know so that we can re-evaluate our current staff capacity. Thank you, Steven E.
No customer service knowledge whatsoever from any of the ladies in that store.
Business response:
Hello Vic. Thank you for your feedback, we truly value our customers and we would like to first apologize for your negative experience with us. Here at David?s we pride ourselves on exceptional customer service to ensure every guest receives great service. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: Steven E .) Thank you, Steven E
Honestly I went into this store when I first got engaged to look for dresses for my bridesmaids. The women there just told me to look at the dresses and that was it. No one ever came to see if I needed help or check on me and the store was completely empty. They even wanted to charge for something as simple as color swatches. I have received those complimentary at every other bridal store I have been to. I walked out and never intended on going back in. Last night I decided to give them another chance... I regretted my decis... read more
Business response:
Hello Emily, we cannot apologize enough for the inconvenience that this has all caused you. We have notified the store that we do not have a policy in regards to anyone bringing in their dress from another location. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at... read more
I'm going to be short and straight to they point. The ladies are rude. They have no manners. I drove from San Antonio to help my sister pick out her dress. I'm very BIG with customer service!!! And since I'm purchasing her dress... i told her i wanted to go somewhere else where they will have manners and more patience. Although we found a beautiful $1,900 dress, it was veo saddening to have to walk out. But iwas not going to give them 1 penny! Very bad customer service!! I will be submitting my review shortly.
Business response:
Hello Grace. We would like to apologize for any frustrations you had on your recent visit to our store. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn: Steven E ) Thank you. Steven E
If I can give no stars I would. Worst place ever I walked in yesterday and you go in they ignore you. While no one in the store.. Then you ask to see a dress and they "need to ask permission to show you the dress" . Walked out and highly recommend for people to go else where. Managers please show your staff customer service. A customer doesn't go in to buy a $$ dollar dress they go to spend $$$$ And the service is zero.
Business response:
Hello Shelley. On behalf of David?s Bridal please accept our most sincere apology. Our goal is to make sure every guest leaves well taken care of, and it does not sound like we lived up to that standard. We would love to have you back for a more personal experience. If you would like to do so, please email us at Dbcares@dbi.com (attn:Steven E) so we can set up a comeback appointment for you. Thank you, Steven E.
You all have some of the Rudest "customer service/sales reps" in person and by phone.
Frequently asked questions about David's Bridal El Paso TX
How is David's Bridal El Paso TX rated?
David's Bridal El Paso TX has a 4.7 star rating with 3,675 reviews.
When is David's Bridal El Paso TX open?
David's Bridal El Paso TX is open now. It will close at 9:00 p.m.