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David's Bridal Florence SC
- Retail
- Florence, SC
About this business
Location details
The Commons at Magnolia, 2853-B David H. McLeod Blvd, Florence, SC, 29501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Absolutely terrible experience, every staff member today looked absolutely miserable. We called ahead to see if if we’re okay for 4 people to look at bridesmaid dresses, they stated that it was okay. Only 2 people tried on a dress, one person tried on 1 dress and the other tried 2 dresses. The staff acted as if we were an inconvenience and were rude when we asked a question about one of the dresses. This really turned me off from using David’s bridal for my 8 bridesmaid dresses for my wedding.
Business response:
Hello Andrea, we are truly sorry that you did not receive better service during your recent visit with us. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end, and we are so sorry that is not what you were given. Thank you for sharing your feedback, we will work with our team to improve moving forward. We would love the opportunity to have you back so that our team can give you the service on which we pride ourselves. Please email us at DBCares@dbi.co... read more
Ruined my wedding dress with alterations I paid them more than the dress cost! Now after they have been working on it for months I am looking for a new dress and wedding in 8 weeks!! Absolutely DO NOT use them for alterations!!
RecommendedAfter 3 attempts they got my granddaughter’s dress right. 1st dress had issues with the zipper. So they returned it for another one That fitted like it was @ 2 sizes smaller than the tag said. 3rd dress needed minor alterations in the sides and hem. The alterations were spot on and dressed fitted properly. With 3 days till the wedding if it wasn’t right it would have been a major issue!
Business response:
Thank you so much for your kind words, Grady S.. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
Horrible Experience !! Go some where else. They measured my daughter wrong to start. We got the dress and due to multiple scheduling issues on their side. Alterations appointment was cancelled. We took dresses home. She tried it on and zipper was broken. They sent it back and new dress was way to small. Tried to say my child gained ALOT of weight.. She has lost weight. Dress was not a size 12 like we were told they ordered.. Manager was very nice however, but the other's need to be retrained.. Lesson : Order one size larg... read more
Business response:
Hello Laura, we are so sorry to hear that you and your daughters time with our Florence team has been disappointing. We understand your frustrations and we will certainly be providing additional training where needed. For any additional assistance, please email us at DBCares@dbi.com (Attn:Florence). Best, BrittianyB.
One of my bridesmaids just left after getting turned away when trying to try on dresses after we have spent so much money in this store for wedding!!! i was told I shouldn't use this place , very rude an i promise i will never tell anyone else to use them !!
Business response:
Hello Casey, we are so sorry to hear this. So that we can learn more, please email us at DBcares@dbi.com (Attn:Florence) with all details. Best, BrittianyB.
RecommendedMy experience was so exciting Ms. Barbara and Ms. Winter were wonderful. Ms. Winter knew exactly what I wanted and she has a wonderful personality and likes to have fun with you. I cried in my second dress.
Business response:
Thank you so much for your kind words, Pamela D.. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
RecommendedThe beginning of our appointment was a little rocky. The first employee to help us didn't stay with us to help with anything but then we met GRACE and she was FANTASTIC!!! She helped us correct a major mishap and even made sure we paid the best price! Thanks for turning the appointment in to a happy one! Ask for GRACE!!!!!!
Business response:
Thank you so much for your kind words, Kaitlyn. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
The most worst experience my friend drove 3 hours to be treated awful she left in tears on her 3 hours drive back home they talked to her rude and told her she had to hurry up there were others needed their help. They did not need her business and we sure did not need there's we found the perfect dress 1 mile from her home would not send my dog to David's Bridal in Florence SC.
Business response:
Hello Debra. We are deeply sorry for manner in which our staff members interacted with your friend during her recent visit. At David's Bridal we strive to create a wonderful experience for all of our guests and we did not live up to that standard for her. It is not our intention to upset your friends and we will assure you that our team will be using your feedback in training and coaching to ensure better customer service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com. Tha... read more
RecommendedSheri was awesome!! Thank you for your help finding the perfect dress!
Business response:
Hi Jeanette, we are so glad Sheri was able to provide you with an excellent customer service experience. Best wishes, April B.
Frequently asked questions about David's Bridal Florence SC
How is David's Bridal Florence SC rated?
David's Bridal Florence SC has a 4.8 star rating with 2,402 reviews.
When is David's Bridal Florence SC open?
David's Bridal Florence SC is open now. It will close at 7:30 p.m.