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David's Bridal Ft. Wayne IN
- Bridal
- Ft. Wayne, IN
About this business
Location details
1005 Northcrest Shopping Center, Ft. Wayne, IN, 46805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I went there yesterday to buy a Mother's dress and rent groomsmen's tuxes and they refused me service without a mask. It was absolutely ridiculous so I'm taking my money elsewhere.
Business response:
Hello Angie, we cannot apologize enough for the less than satisfactory experience that you encountered during your visit. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! Thank you, Steven E
I was in the store this evening, very sad to say it wasn't a very good experience. we had a 6pm appt and really the only thing g the last did was get a few dresses for me to try on. this being my first time at any of this I was surprised that she wasn't very helpful. We had to ask for a strapless corest, and to see a seamerest, which was to busy to come out for 5 minutes to assist. Needless to say, ordered my dress online and will try and find someone closer to me to alter the dress. Overall experience was not a nice one. ... read more
Just don’t go if you have a choice. I knew better but I wanted the dress they had. Once again I walk away saying never again. So now I’m looking for someone to help me fix my dress that I was told “oh NO PROBLEM” we can do that. Oh they tried to give suggestions that even my 3 year old niece would know would look tacky.
Business response:
Hello Jessica. We are very sorry to hear that your trip to David's Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. We would love the opportunity to discuss your experience and have you back so that our team can give you the service we pride ourselves on. Please email us at DBCares@dbi.com. Thank you, Steven E
BEWARE!! I went to this store to order a dress two weeks ago. They did not have it in store so they did an online order and shipped to my house. They did not warn me about their horrible return policy. I placed the order on Jan 4 and I guess they only give people a week to return (by Jan 11) but I didn’t receive the dress until January 15th. How can I return something that has not even arrived at my home? How can I return something I have not even tried on? The next option is to do an exchange. I declined because there is... read more
RecommendedHannah was an amazing assistant today and knew exactly what veil and belt would look great with the dress my daughter wanted. We had a great experience.
Business response:
Hey Jessica, thank you for your kind words! We love hearing feedback and are thrilled to know you enjoyed your experience with us. Let us know if there's anything else we can do to keep your experience great!
RecommendedThere are many styles and colors to choose from and the employees are so helpful.
Business response:
Hey Kathy, thank you for your kind words! We love hearing feedback and are thrilled to know you enjoyed your experience with us. Let us know if there's anything else we can do to keep your experience great!
RecommendedChance was super helpful and patient with all us ladies! He was so knowledgeable and helped us turn something we thought was a no into a tear jerking yes!! We highly recommend him!! 😁
Business response:
Hey Julie, thank you for your kind words! We love hearing feedback and are thrilled to know you enjoyed your experience with us. Let us know if there's anything else we can do to keep your experience great!
I have had the worst experience with David’s Bridal. They put my bridesmaid’s dress down as a take sale, while watching her walk out the store with no dress in hand. When we called to check on the status and they explained the situation, their “solution” was for my bridesmaid to have to travel out of state to another David’s bridal that would have her dress in store. This was David’s Bridal’s mistake and they did not over a discount, they proceeded to be crappy to us offer the phone and did not offer good customer service fo... read more
Business response:
Hello Hailey . We are sorry to hear about your experience and would like to apologize. We would like to help find a resolution and invite you to email us at DBcares@dbi.com (Attn.Steven E) so that we can do so. Thank you, Steven E.
I am normally not the one to complain but I am livid and hoping this may save others time and money. I was recently in a wedding and decided to get my bridesmaid dress from david’s bridal. The customer service was good and everything went great, until I had to get alterations... My dress ended up being a little tight for my liking so I asked the girl if she could add onto my dress; she said yes. She also shortened my dress because it was too long. I thought this dress was going to fit perfectly, especially for how much I wa... read more
Frequently asked questions about David's Bridal Ft. Wayne IN
How is David's Bridal Ft. Wayne IN rated?
David's Bridal Ft. Wayne IN has a 4.8 star rating with 4,945 reviews.
When is David's Bridal Ft. Wayne IN open?
David's Bridal Ft. Wayne IN is closed now. It will open at 10:30 a.m.