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David's Bridal Ft. Wayne IN
- Bridal
- Ft. Wayne, IN
About this business
Location details
1005 Northcrest Shopping Center, Ft. Wayne, IN, 46805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Let me start by saying the first night we went to David’s Bridal went very well. They were very helpful with my sister, put her at ease, and helped her find the perfect wedding dress. However, we weren’t able to find our bridesmaids dresses before close so we came back the second night and that’s where it goes down hill. First, when my sister and I walked in and explained that we were there the previous night and we had to come back to find our bridesmaids dresses since we ran out of time .. the lady laughed and walked away.... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Tiana. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (260) 484-7343 and we'd be happy to help you out. Cheers, David's Bridal
We had renee for our bridal party appt. She was double booked. She had a bride looking for her wedding dress. Plus me and my 6 girls coming in at the same time. She was no help. She was with the other bride the entire time. We found another employee she was organizing dresses. We asked for her help. And she got us everything we needed and took our measurements. After our bridal party appointment, renee stepped back into help because her other bridal party left. I had my accessories appt scheduled. And that was completely bru... read more
I felt like I was in a closet. I didn’t feel like a bride or did they make me feel like one. I felt like I was more of a bother than anything. When I told them the style I liked, they acted like they didn’t have anything for me. After trying on 5 dresses I left. It was a waste of my time.
Business response:
Hello Kayla, Thank you for sharing your valuable time and feedback regarding your most recent experience with our team! We would love to make sure you and your guests are celebrated as deserved. It would be an honor to welcome you back to our location, so we can improve future visits with Davids; Bridal. *dbcares@dbi.com, Attn: Store 159). Thank you, Jill K.
I will never recommend anyone to this place. Management and Corporate are sooo unprofessional!
Business response:
Hello Nikonya, We are so sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We take all of our customers' feedback very seriously and want you to know that we will be working with our management team to make sure improvements are made. If you would like to contact us at dbcares@dbi.com (Attn: Store Location/City) we would be honored to speak with you further. Humbly Yours, Jill K.
The customer service is very lacking. I made an appointment for my bridesmaids to get fitted. Our "style person" seemed incredibly distracted and had to keep asking repeatedly what dresses and colors I needed. My bridesmaids felt more like an annoyance to the style person and I felt like we weren't important. The only reason we didn't walk out is the style of bridesmaid dresses I wanted is only sold at David's and my Mom fell in love with her mother-of-the-bride dress there. And on side note...I call her the style pers... read more
Business response:
Hello Angie, We are so sorry to hear that you feel this way, and we would love the chance to ensure you are celebrated as you deserve. Our mission to provide all of our guests with exceptional service, and regret to fall short. If you would like to contact us at dbcares@dbi.com, (Please add Subject- Attn: Store Location and/or City) we would be honored to speak with you further regarding this matter. Humbly Yours Jill K.
Gave them 1 star because 0 stars wasn't an option! Last week, my fiance went to David's Bridal. She was there to look at Brides Maid dresses for her daughter's. She was ignored by the white ladies working there; ( who broke their necks to help another white lady who came in after her )! When she called them on their actions, they became disrespectful to her, which only infuriated her more. They called the Police because they were "scared", and told her she was not allowed back in the store. I spoke to corporate, after they t... read more
Business response:
Hello Noel, We're terribly sorry to hear that you feel this way, and we want you to know that we have been working with our team to improve this matter. We apologize for the delayed response regarding your fiance experience, and would be honored to speak with you further. We take all our our customers' feedback very seriously and want to make sure that all parties are treated fairly. We value all of our guests, and want to make sure a solution is provided to you, if you have not been contacted. Please feel free to contact us... read more
I want consumers to know about the HORRIBLE CUSTOMER SERVICE of David's Bridal employees, in particular...MICHELLE MIZZELL. Yesterday, when myself, my two teen daughters and niece came into the store, we were blatantly ignored by one staff member while we were standing and patiently waiting for her to finish up a conversation with another lady (believed to just be a friend she was shooting the breeze with). However, she abruptly stopped talking to help a white woman that came into the door, asking for help to find dresses. ... read more
Business response:
Hello Nakia, It saddens us to hear that you feel this way, and want you to know that we value all of our customers' feedback. We are so for the experience you encountered with our store, and would love to ensure you are celebrated as you deserve. We would be honored to speak with you further regarding your most recent visit, at dbcares@dbi.com, (Attn: Store Location/City) Warmest Regards, Jill K.
My experience with David’s Bridal has been pretty miserable. I went in last fall to pick out and order my dress for my friend’s wedding, and after several dresses, I settled on one. I checked over and over for verification that the dress would come in the color I needed, and I was told multiple times that it would. Upon checkout, I was told that it did not come in my color and that I would have to pick out a different dress. Disgruntled, I picked one out of their catalogue that was similar, paid for my dress and left. Fast ... read more
Business response:
Hello Kerrick, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jill K.). Best wishes, Jessica H.
Let me start by saying a girl who helped her was very nice and good at her job. My daughter purchased a dress there yesterday for her 2nd wedding at the courthouse. She was trying to keep her cost down so she purchased a dress for $200 (regular price). She was not told that they have a no return policy until after she paid for the dress. She then went to Macys to look for some other things and happen to see the same dress there for $129 (regular price) and she probably could have used a coupon. Please shop around BEFORE g... read more
Business response:
Hello Penny, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jill K.-159). Best wishes, Jessica H.
Frequently asked questions about David's Bridal Ft. Wayne IN
How is David's Bridal Ft. Wayne IN rated?
David's Bridal Ft. Wayne IN has a 4.8 star rating with 4,908 reviews.
When is David's Bridal Ft. Wayne IN open?
David's Bridal Ft. Wayne IN is open now. It will close at 7:30 p.m.