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David's Bridal Huntsville AL
- Retail
- Huntsville, AL
About this business
Location details
Holderfield Retail Center, 6421-A University Drive NW, Huntsville, AL, 35806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Recommendedthe best people ever, awesome service and good deals
Business response:
Thank you so much for your kind words, Sarah. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
I have had the absolute best experience at David’s Bridal! From getting my wedding dress to bridesmaids dress everyone has been so helpful, kind, and organized. I mostly worked with Beth, and she is the absolute BEST!! I highly suggest requesting her!!! She was so helpful with everything and truly made it such an easy, fun experience.
Business response:
Thank you so much for your kind words, Katie. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
I ordered a dress here and was promised that it could be received and alterations done in no time. I was never told that it would be another $300 just to do BASIC alterations on my dress there and was NEVER told that there would be a rush fee to have it done in time!!! So naturally I want to return the dress, because I wasn’t about to pay almost as much as I paid for the dress for alterations, and they never do returns for any reason, even though their website clearly states they will return a dress as long as it hasn’t been... read more
Business response:
Hello McKensie, we are saddened to see that you were not happy with our company polices regarding returns in store. Please know that our online services do differ and do have different policies regarding returns. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. Thank you, DBI.
We love David’s Bridal but the sales consultant was so pushy it sent my daughter into a panic attack and I had to step in and stop them. If the bride tells you something she DOES NOT want DONT try to talk her into something else. If the bride tells you she’s happy with her selection DONT keep pushing for her to change her mind.
Business response:
Hello Martha, thank you for your feedback. We apologize for the less than satisfactory service that you and your daughter received. We will be sure to pass along your concerns. Thank you, Steven E
Thanks to Huda Tamimi, Alteration Specialist at David's Bridal. We were so pleased with her exquisite designer skills, caring and fantastic customer service.
Business response:
Hello Janice, thank you for reaching out to us. If you would like to share you experience with us, feel free to contact us. Best wishes, Steven E
Worst experience ever! Will never deal with them again. Have called corporate twice trying to resolve issue of them giving my daughter a used dress instead of the new one she ordered. This has been going on for a couple months now. Wedding is quickly approaching and still no dress!
Business response:
Hello Ambre, thank you for reaching out to us. If you would like to share you experience with us, feel free to contact us. Best wishes, Steven E
This will be a complaint about our experience with David's Bridal. I will list the facts and let you decide. Let me start by saying that we are not a young couple frivolously making a complaint. I am 62 and my fiancee is 55. This was supposed to be her first wedding dress so it was really special to her. 4/15/18: We went to David's Bridal in Huntsville, AL. My fiancee, Sue, had picked out a dress online and wanted to see it in person. She received good customer service and after trying on the dress, she loved it. She had... read more
Tried to leave detailed reason, but Facebook not cooperating. I's say this is poor customer service after purchase. Bought expensive dress 5+ months before wedding. David's Bridal scheduled fitting at that time for 3 months later. David's Bridal sent text message to bride day before appointment. When arrived at appointment next day, dress was not there. David's staff deflected blame to dress maker. At that time, alteration person told us that dresses don't arrive until 2 weeks before wedding. Then why set fitting 2+ months ... read more
My godchild is a plus size girl and needs to be treated delicately. I made an appointment at a slow time when David’s Bridal was supposed to be slow. Unfortunately our sales consultant was working with two customers at the same time. It was frustrating to say the least. I even took the care to call early to discuss the situation to be sure we would have a dedicated sales professional. The lady working the front desk was great and the consultant was too. However having to juggled with another customer was frustrating.
Business response:
Hi Chantaye, we sincerely apologize that your experience with us was less than satisfactory. We do schedule multiple appointments that may occur simultaneously however, your stylist should be assisting both parties as they may be assigned to more than one at a time. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. We would like to thank you for taking the time to provide us wit... read more
Frequently asked questions about David's Bridal Huntsville AL
How is David's Bridal Huntsville AL rated?
David's Bridal Huntsville AL has a 4.8 star rating with 5,707 reviews.
When is David's Bridal Huntsville AL open?
David's Bridal Huntsville AL is closed now. It will open tomorrow at 10:30 a.m.