This profile has been claimed by the business owner or representative.
David's Bridal Huntsville AL
- Retail
- Huntsville, AL
About this business
Location details
Holderfield Retail Center, 6421-A University Drive NW, Huntsville, AL, 35806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Business response:
Hello Anna, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN Steven E. in the subject line so that we may talk with you further about this? Thank you, Jessica H.
I didn't have an appointment but they said they could help me anyway since I was just one person looking for a bridesmaid dress.I was there almost an hour and no one helped me.I went and asked the lady at the desk about sizing and their return policy as well as their online policy.They knew nothing about the online policy and informed me that they have a no return policy.I didn't really like the place from past experiences but this made sure that I'll never shop here again.Oh and the sizing sucks.
Business response:
Hello Brynn, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Steven E). Best wishes, Jessica H.
I had a great person helping me!!! She was the best. This was my first time to deal with them and it was great!!!
Business response:
Thank you so much for your kind words, Joany Cain. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
1st visit. Made an appt....they let me walk around for 30 minutes before I was helped....did get a dress I said I was unsure about as well as 200 dollars worth of overpriced stuff ill never wear again and ended up buying a 130 dollar tiara I didn't know about till I looked at my receipt later that day. 2nd visit....rushed bridesmaid....3rd visit...rushed 2 of my bridesmaids, forced dresses on them they said they did not like, then kept asking which one they wanted to buy. At the same time over charged me for sleepwear( that ... read more
Business response:
Hello Jessica, we are so sorry to hear that you are unhappy with our services. So that we can learn more and further assist you, please email us at DBCares@dbi.com (Attn:Steven E). Thank you, Steven E
This is my 3 rd time being there with 3 different brides. the first time was with my daughter-in-law to be, they didn't seem to want to help us cuz she wanted a black dress and not a white one so we did it on our own. The second bride ,daughter in law to be, she found her dress and the consultant didn't agree and was very rude to my daughter-in-law and then when my daughter-in-law to went to pick up her dress the alterations on the dress was so messed up, it did not even look like the dress she picked out! my daughter-in... read more
Business response:
Hello Melissa, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Steven E City/Store Location). Best wishes. Steven E.
Went into David's Bridal on University today to pick up my wedding dress. The dress I tried on and settled with in the store (way back in September) was WHITE, all I needed was a different size, so we had to order one. I get there today and it is PINK. Apparently the white one has been discontinued, (could have found this out earlier) and I am currently 3 months away from our wedding day. Not only do I now have to find a dress that I like, but it has to fit me in the store because there is no more time for ordering. That's k... read more
Not very helpful . .or nice maybe we came to early
Business response:
Hello Desare, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we meet that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn Steven E.) Thank you, Steven E
The overall search for bridesmaids dresses went well. But when we came back for the alterations appointment, I had to continuously go to the back and ask questions while my bridesmaid stood there, because the head of the alterations department just kept going to the back to chat with her friends. I had to ask all the questions because she didn't offer us any information to help us out. And this is after we had ordered the bridesmaid dresses and they sent me one with holes in it. Fortunately they exchanged it no questions as... read more
Business response:
Hello Logan, we happy to hear that your search for bridesmaids dresses went well. We are so sorry to hear that you are disappointed with your alterations department. We apologize for any inconveniences that occurred during your visit. We want our customers to be happy with each of our services. Please email us at DBCares@dbi.com (Attn:Steven E.) if you would like to speak further. Thank you, Steven E.
Horrible customer service. Went for a bridesmaids dress and was treated poorly. Would not buy from them unless I had to.
Frequently asked questions about David's Bridal Huntsville AL
How is David's Bridal Huntsville AL rated?
David's Bridal Huntsville AL has a 4.8 star rating with 5,707 reviews.
When is David's Bridal Huntsville AL open?
David's Bridal Huntsville AL is closed now. It will open at 10:30 a.m.