This profile has been claimed by the business owner or representative.
David's Bridal Pittsburgh PA
- Bridal
- Pittsburgh, PA
About this business
Location details
6258 Northway Mall Dr, Pittsburgh, PA, 15237, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I would never purchase a dress here. Walked in to look & they wouldn’t pay me no mind because I didn’t have an appointment. 8 open dressing rooms & I couldn’t try anything on. Rude staff & overrated.
Business response:
Hello Lindsay, we cannot apologize enough for the service you received during your recent visit with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this with our team. DBI
me and my bridesmaid finally had a dare where we all can meet. I was super excited. Maryann was trying to help everything we said she had something to say. she took our measurement with our jackets and hoodies which we all seem to be strange. The fact that she never put our sizes and information in the computer was really upsetting. the manager tried calling her to see if she took home. we was ask did she have a iPad with her no she didn't. something so special and north hills ruined it. we felt they was not as welcoming to ... read more
Business response:
Hello Dena, we want our team to be accommodating and listen to the wants of our guests and we are deeply sorry for falling short of that. Our team has reached out to the management team in regards to your feedback to assist with training and coaching opportunities for the staff. Our team will be sure to address these concerns further so that we can improve our customer service experience. DBI
I was not pleased with how I was passed between two stylists. When I arrived my Maid of Honor and I were happy to be there. The women at the front was very welcoming. We looked around the store until they were ready for us. A nice young woman named Alex came up to us and introduced herself as my stylist. We talked about my wedding and what we were looking for. She said to look at the dresses and she will be right back. A few moments later another girl named Brittany came up to me and said she's now my stylist as there was a ... read more
Business response:
Hello Ashley, we would like to deeply apologize for not providing you with better service, and the quality of selection presented in store during your visit. Our top priority is to ensure that all our guests are well taken care of and it does not sound as though we accomplished that. Our team appreciates your honest feedback and will be sure to address these concerns with the appropriate parties to improve the store experience. Thank you, DBI.
Worst experience of my life. They allow MEN in the women’s fitting room area, and employee came into help me figure out a complicated bridesmaid dress and left my door hang wide open, the man literally saw everything I had to offer, (you can’t wear a bra, when trying on dresses). I started screaming that there was a man in the fit to my room area so he left, THEN the 4 women with him invited him back in a second time, as if the first time wasn’t traumatizing enough for me. Everyone was very apologetic EXCEPT THE MANAGER, she... read more
Business response:
Hi Breanna, we cannot apologize enough for the service you received during your recent visit with David's Bridal. We would never want any of our guest feel thar their privacy is not valued during their time with us. Your concerns have been forwarded to our corporate team so they can course correct dressing room etiquette so this does not happen again. DBI
The sales team was great, it was a pleasant experience. The alterations team was the complete opposite. I have tried to give Grace over this last year with the pandemic and the craziness of the world, however the alterations department was insanely overpriced and rushed my dress before they closed for Covid (2 weeks from the time I got it fitted). I picked it up curbside pickup and immediately called when I got home to let them know the dress didn’t fit and was so inappropriate in the chest area that I could absolutely not w... read more
Do not come here. First, for my initial appointment to try dresses on, I was assigned to an employee but she rarely helped me get into any dresses as she was with another party. Bad service, but I could look past that as I did find MY dress. I had absolutely loved my dress that I had found for my wedding... but after talking with alterations and voicing my deep concern (many times) of the fit after the alterations SHE recommended, I hesitantly said okay because she had insisted it needed to be done and “she was the profess... read more
Business response:
Hello Jamie. We are sorry to hear about your experience and would like to apologize. We would like to help find a resolution and invite you to email us at DBcares@dbi.com (Attn.Steven E) so that we can do so. Thank you, Steven E.
RecommendedToday we went to find bridesmaids dresses, our stylist was Rebecca. I cannot say enough things about how wonderful she was. When I was getting frustrated, she reminded me it was my wedding and it was ultimately my decision. She was wonderful with my girls, and even chose a few dresses for them. She asked me what I wanted and how to start. Rebecca would include me in pulling dresses and giving her input! She even grabbed my dress to put next to the bridesmaids dresses to get the complete look. She truly was amazing and made t... read more
Business response:
Thank you so much for your kind words, Emilee. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
Trying to find a dress for the marine ball and the service was utterly rude. I knew what type of dress I wanted from there because I screenshot the ones I wanted to try on and I just wanted to make sure I get the right size. I asked to be measured and the lady was rude and smart stating oh you have to try on our dresses to be measured. Than when I was getting measured the lady rushed and than guessed what sized I was 4X the size that I am when I went to a different place. I would not recommend this disrespectful place at all
Alterations is the absolute worst. I was ready to buy THE dress until she decided to scold me for the changes I wanted to discuss as it "ruined the dress" and that I should pick another in place of ruining the designers vision. I love the consultant I had she was amazing but I can't purchase from a place that refuses to listen to me.
Business response:
Hello Kate. We want our team to be accommodating and listen to the wants and need of our guests and we are deeply sorry for falling short of that. Our team has reached out to the management team in regards to your feedback to assist with training and coaching opportunities for the staff. We appreciate your observations about your overall experience with David's Bridal and have share them with our corporate management team so that we can improve our customer service experience. Thank you, April B.
Frequently asked questions about David's Bridal Pittsburgh PA
How is David's Bridal Pittsburgh PA rated?
David's Bridal Pittsburgh PA has a 4.8 star rating with 3,185 reviews.
When is David's Bridal Pittsburgh PA open?
David's Bridal Pittsburgh PA is closed now. It will open at 9:00 a.m.