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David's Bridal Salem OR
- Bridal
- Keizer, OR
About this business
Location details
Keiser Station Village Center, 6335 Ulali Drive NE, Keizer, OR, 97303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I am super disappointed in this store I had a total of three appointments with this store the trying on which I found my dress paid in full that for dress then after that my appointments they set up for alterations and final pickup were not so great at alterations I felt rushed my alterations lady was not very interactive I guess at that appointment my daughter had left a hoodie jacket and instead of calling us they decided to shove into the dress bag and when I went in to final pickup they had put it in with my steamed read... read more
Business response:
Hello Nolita, Thank you for reaching out to us and providing your experience. We truly apologize that you did not have that magical moment with the store visit. We will be sending over your review to the store management team for training purposes. Should you require additional assistance or would like to provide additional details about your experience please contact us at DBcares@dbi.com. Best, Jessica M
This place is NOT the place to get a wedding dress, unless you have at leased a year for them to get the dress size right. My daughter in law found a dress & they said they would order the right size BUT never did. The dress was $445.95 & when we asked about sizing it they told us it wouldnt ne done until 2 weeks after the wedding date. She also had an appointment to get the alterations done when she picked it up but they couldn't find information for her appointment. They called saying her dress was in when she got there t... read more
I made an appointment 3 months in advance for Saturday afternoon. I showed up to a packed store and no stylist for me. After waiting 15-20 minutes and I was left to try on dresses by myself, I wanted to leave. As I went out the door I was stopped by the manager to come back at a later time or a weekday stating that Saturdays were their busy days. This experience wasn't what I was expecting, especially having an appointment, and I do not recommend anyone going to David's Bridal.
Business response:
Hello Marissa, Thank you for reaching out to us and providing your experience. We truly apologize that you did not have that magical moment with the store visit. We will be sending over your review to the store management team for training purposes. We would love a second chance to show you the service we pride ourselves on. Please contact us at DBCares@dbi.com attn: Jessica M. Best, Jessica M
I left the store in tears the last 2 times. After I bought my dress they got a whole new staff and I have been treated like a burden and trash. Brides should never be treated this way especially when there spending so much money. Please get a staff who cares. You shouldn’t be eye rolling getting snappy or whispering about customers who are treating you with respect. I’m honestly so sad I had to experience this. Do better. Be better. There isn’t a lot of options in this area be an example.
I’ve had nothing but the WORST customer service at David’s Bridal in Keizer, Oregon. During our visit to pick out the bridesmaid dresses the girls at the little front table were rude and snotty. Yesterday when I went to pick up my bridesmaid dress and a friends dress they harassed me about picking up the second dress after they had left a voicemail saying it was ok. They acted like I was trying to steal the dress and kept saying “for security purposes” I would need to call her to get approval but they didn’t need to talk to ... read more
Business response:
Hello Ash, we’re so sorry to hear about this. We understand the importance of this matter and would like to try and help. Please email us at DBCares@dbi.com ATTN: Jessica H in the subject line with your daytime phone number and info about your experience. We look forward to hearing from you. Thank you, Jessica H.
I initially had a great experience at David's Bridal when I went in January. I found a beautiful dress along with accessories. The dress I found was on clearance and needed some adjusting so I made an alterations appointment for May. I had been and was still planning on losing weight and was told that I was able to exchange the dress up until the date of the wedding. Soon after, COVID-19 hit and we debated postponing the wedding but hadn't made a final decision yet. May came around and it was time for my alterations appointm... read more
RecommendedIf you're like me, and don't care what society expects from you, then guys, this is the judgment free place to find your dress. I've been here 3 times as of 12/7/19, and all 3 times i've been able to look at and try on dresses in an attempt to decide what to wear for my wedding that's not coming till 2022 at least. Edit: This place can be improved if allowed was people to rent a dress that they're highly considering for a day or 2 for a much cheaper price than the dress itself. This would allow them to wear the dress for lon... read more
Business response:
Hi Christopher, thank you so much for taking the time to share your recent experience with our Salem store. We are so happy to see it was a great one. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. Best Wishes, Jessica H.
David's bridal had my wife in tears and held her dress hostage over an error on their part (another store refunded a bridesmaids dress) and demanded my then fiance cover the $250 bridesmaid dress or her custom dress would be canceled..one week before our wedding. You would think that if we were forced to pay for the canceled bridesmaid dress, that we would get the dress? nope! just out the money. Also, they screwed up her alteration, so after all the hassle of having a confrontational manager, she wasn't happy with her dress... read more
My wife ordered a size 14 for a wedding. After she left the worker decided it should be a size 16. Came in for her fitting because we are so close to the wedding date there was only time for a $50.00 alteration. So they altered it BACK TO A SIZE 14. WAY TO GET YOUR MONEY DAVIDS BRIDAL but not good for any future business
Business response:
Hello Chuck, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Frequently asked questions about David's Bridal Salem OR
How is David's Bridal Salem OR rated?
David's Bridal Salem OR has a 4.6 star rating with 2,152 reviews.
When is David's Bridal Salem OR open?
David's Bridal Salem OR is open now. It will close at 6:00 p.m.