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David's Bridal Sioux Falls SD
- Retail
- Sioux Falls, SD
About this business
Location details
4004 West 41st Street, Sioux Falls, SD, 57106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Pulling up to the building, I honestly didn’t know if it was an old closed up location or not. The sign is faded so horribly- the building is terrible. I had an appointment, a girl showed me where the Mother of the Bride dresses were and said she’s be back. She was gone a long time so I picked out what I thought would suit me and waited. She came back and put them in a room and told me which one it was. Never saw her again. Tried on five dresses in a small room. No help, no mirror, no one to help me zip- NOTHING. Left in tw... read more
price for wedding dress. $549. price was great. the alteration very bad the price was out of line. $550. do not get dress alternations from there find other sources
Business response:
Hello Marvelyn, thank you for sharing your experience with us. We are sorry to hear that you were not happy with the cost of alterations. We try to stay competitively priced with our alteration services. We encourage our guest to have alterations completed with us but do not require. We will be sure to pass along your experience. Best wishes, DBI.
Wanted to return the dress I picked out after a week of me growing more dissatisfied with it by the day. Go to return it and Sarah and raelynn make me feel like a complete joke after I was already nervous for even wanting to return it and honestly I left crying due to their customer service. They were laughing at me for wanting to return it and that’s just not ok. Very dissatisfied and hurt by my experience with them. .
Business response:
Hello Alanah. We apologize for not providing the 5 Star Experience we pride ourselves in. We would love to hear more about your visit so we can work to provide a better experience. Please email us at DBCares@dbi.com
Unfortunately I had two very poor experiences here. I had to bring my bridesmaids in on two separate dates because of scheduling and had the same associate (Raelyn not sure how she spelled it) help both times. I wouldn’t often use associate names however she very unprofessional and often made myself as well as my bridesmaids feel like we were an inconvenience to her despite the fact that we purchased 8 dresses from the store. She made several rude comments about the sizing choices of my bridesmaids, and the dresses they chos... read more
Don’t go here! After my dress was altered it magically no longer fit even though I haven’t gained any weight, was told by the staff if I lost weight it would fit me right. All I kept hearing was “not our fault” in many different ways. No one offered any solutions besides losing weight until I filed a complaint, then it was we can help for an additional charge. No thank you! I’ll go somewhere else! $1600 for a dress and $500 for alterations only for it to not fit me. Nope nope nope.
Our wedding was on 09/12/20. Our experience with David's Bridal in Sioux Falls was one of the worst ever... with one exception, the older woman that did the alterations. From having to order a dress five times to finally get the correct color and material to just having horrible customer service. My husband and I spent a lot of money in this store and I just feel as if the staff should be friendly... kind... caring... but what it comes down to is they have your money and need to cover up all the mistakes. I just feel as a b... read more
Business response:
Hello Mandy, we would like to apologize for the experience that you received. This is not the experience that we want our guest to have. We pride ourselves in providing our guest with an "once in a lifetime" experience, from start to finish. We are sorry that we feel short of this standard with you. We expect our staff to be giving insightful information and suggestions based on the guest style. We will be sure to share your concerns with our executive team, so we can improve on the service we offer. Congratulations and best... read more
Worst experience. I felt like a complete burden for wanting to get a wedding dress. The girl that helped me seemed afraid to touch me and help me adjust the dress so I could see what it would be like if it fitted correctly. I asked for barely any lace if any and all she would pull was dresses that were lace from head to toe. I never once got a compliment on anything, just negative feedback, if anything. The girl that helped me was Elizabeth and she seemed to only care about what was on her phone and less about actually doing... read more
Business response:
Hello Racheal, we are upset to hear that your time with us was not more enjoyable. We want our guest to have a positive inviting the experience and we apologize for not providing you with it. We will be bringing your concerns to the attention of our corporate management to assist with coaching and training with staff. However, we would like an opportunity to improve your time with us. If you would be willing to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. City/Store Location). Thank you, DBI... read more
Went there, had an appointment for the 2nd time, girl was kinda rude, then another came over to help, found a vow re-newal dress, got down to FL the day before vows thought I would try it on one more time, something kept clicking against my legs, look down under it and there is not one but 2 big long sensors on each side, well nothing I could do there but wear it, got back and brought it in, they took the sensors off like no big deal, didn't even apologize, just here ya go ladies thanks, not impressed!!
Business response:
Hello Shannon. We would like to apologize for inconvenience that our team has caused. We strive to create a seamless process for all our guests, and unfortunately we did not provide that for you. We will be sure to address your concerns with our Sioux Falls team to ensure it will not happen again. thank you, DBI.
My daughter in law to be came in for an appointment today and sounds like she was treated like horribly. I would not recommend your store to anyone, i will do the opposite, i will tell the just how badly she was treated.
Frequently asked questions about David's Bridal Sioux Falls SD
How is David's Bridal Sioux Falls SD rated?
David's Bridal Sioux Falls SD has a 4.6 star rating with 2,276 reviews.
When is David's Bridal Sioux Falls SD open?
David's Bridal Sioux Falls SD is closed now. It will open tomorrow at 10:30 a.m.