David's Bridal Syracuse NY

4.6

Bridal
Syracuse, NY

About this business

Consumer Goods Bespoke Clothing Bridal

Location details

3133 Erie Blvd E, Syracuse, NY, 13214, United States

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Weekday	Schedule	Status
Mon	10:30 a.m. to 7:30 p.m.
Tue	10:30 a.m. to 7:30 p.m.
Wed	10:30 a.m. to 7:30 p.m.
Thu	10:30 a.m. to 7:30 p.m.
Fri	10:30 a.m. to 7:30 p.m.
Sat	9:00 a.m. to 7:30 p.m.
Sun	10:30 a.m. to 6:00 p.m.

4.65,649 reviews

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Bridget

8 years ago

Today was my first time looking at wedding dresses and it turned out to be a great experience. I scheduled an early appointment so it wouldn't be busy and that worked out in my favor. I received wonderful service from Allison and the other ladies. Everyone was very sweet and helpful! I'm so happy to have found my wedding dress!

Business response:

Hi Bridget, congratulations on finding the perfect dress for your big day, how exciting! We couldn't be happier to hear how Allison exceeded your expectations during your recent visit to our Syracuse store! Thank you so much for taking the time to share your exceptional and memorable experience with us. If you need any additional assistance in the future, please let us know. Best Wishes, Christine G.

Tonya K.

8 years ago

I had to order a dress to be shipped to my daughter's destination wedding! Did I mention it was last minute shopping on my part. The entire Syracuse Store treated me as though we've had a long standing relationship. Anyhow the dress arrived the second day after my arrival! It fit beautifully! Overall smooth experience. No worries for the Mother of the Bride!

Business response:

Hello Tonya, thanks for sharing your experience! We are so excited that April was able to provide exceptional service for you and your daughter during your visit at the Syracuse location. Best wishes. April B

ERICA WOWELKO w.

8 years ago

The store is so understaffed it's not even funny. When I went for my bridal gown there was no one on one interaction. My brides maid dresses were even worse. No one sized me for my dress so it was ordered in the wrong size and as a wide not regular. No had to reorder a different size and now my alterations are booked so late the dress won't be in until 2 days before my wedding. I have had an unbelievable horrible experience with davids bridal i wish I bought my dress somewhere else.

Business response:

Hello Erica. We apologize for the overabundance of guests on your visit. As we go into our busy season our stores can take on a bit of a party atmosphere. That being said, we are committed to giving quality service to all of our guests. Our team is working with the stores to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time that they deserve. We want to thank you for taking the time to provide us with this feedback as It allows us re-evaluate ... read more

Clover S.

8 years ago

Abigail was our consultant. She was attentive and helped us pick out the perfect dress. There was a great selection of styles to choose from.

Business response:

Hello Clover, we are thrilled to hear you received great customer service from us during your visit to our Syracuse location. We thank you for your kind words and we appreciate your five star rating. Best Wishes, Marquita D.

Shelby T.

8 years ago

I had the best sales lady ever! She is super funny and down to earth, I'd recommend her to anyone out there. She helped me both times that I was there. Between her and my family I ended up picking the same dress that I had put on layaway, but this time I'm definitely sure. I just want to say a giant thank you to her, without her help I wouldnt have the fairytale wedding I've always dreamed of!

Business response:

Hello Shelby, Congratulations on falling in love with your dream dress, that's so exciting! We're pleased to know that we were able to provide you and your family with a memorable experience to look back on! Thank you so much for allowing us to share this special time with you! Please let us know if we can assist you again in the future. (dbcares@dbi.com, Subject- Attn: Ciara D-109). Best Wishes, Jill K.

Ramona M.

8 years ago

Gema... was wonderful. Even though she has worked there for just a month. Her customer service skills where perfect... if i still owned my business I might of been inclined to steal her away... xoxo perfect service handsdown... I Will definitely be returning...

Business response:

Hello Ramona, We are honored to receive your amazing review for our team! Thank you so much for sharing a remarkable star rating for our location and such kind words for Gema! If we can assist you again in the future, feel free to contact us at dbcares@dbi.com. (Subject- Attn: Ciara D - 109). Best wishes, Jill K.

Sarah C.

8 years ago

The women that helped me was amazing. She helped calm me down as I was very anxious and she helped me find a dress that was perfect for ME! She was so personable and sweet! She seemed like she truly cared. I highly recommend her, she made me feel like I was the only one in the store .

Business response:

Hello Sarah, we are thrilled that you received amazing customer service from us. We appreciate your kind words and we personally thank you for your five star rating. Best Wishes, Steven E

Kathleen g.

8 years ago

Very attentive to what I was there for. Seamstress pinned up alterations on me right after, so it will arrive in a timely manner for my needs. Thank you

Business response:

Hello Kathleen, we are thrilled to hear you received great customer service from our alterations staff during your visit to our Syracuse location. We thank you for your kind words and we appreciate you five star rating. Best Wishes, Marquita D.

Nicole G.

8 years ago

The 1 on 1 personal customer service was excellent and I felt valued. Shannon was friendly, helpful and welcoming.

Business response:

Hello Nicole, thank you so much for sharing your experience with us. We are excited to know you were satisfied with our service. Congratulations and best wishes! Ciara D.