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David's Bridal Tulsa OK
- Bridal
- Tulsa, OK
About this business
Location details
Mingo Marketplace Shopping Center, 10123 East 71st Street South, Tulsa, OK, 74133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Unfortunately I found a beautiful dress, but the customer service I had was awful. I had to ask to be pinned up in my dress, my bridal party had to be the ones straitening my train because my lady left me multiple times to help someone else. I had a $1,800 dress picked out ready to buy, but the lady wouldn't even help me get fixed up. I had to ask for a veil (multiple times because she kept putting it away and not offering to get one for me), and shoes. It was very overwhelming cause I felt like a burden.
Business response:
Hi Felisha, we are sorry that your visit with us did not meet your expectations. While we are glad to hear you found a dress you love, we are deeply sorry to hear that your service was lacking. Even though our consultants do sometimes need to work with more than one guest at a time, we want to make sure that everyone is given the focus and time that they deserve. We will be sharing your experience with management so that we can improve. Thank you, Ellice J.
We had an appointment at 6:00 yesterday for 4 bridesmaids. First off we arrived and had to wait 30 mins just to be helped. We tried on several dresses and finally found one we all agreed on, only to find out that the dress would take 8+ weeks to ship and would not arrive in time for the wedding. In fact we were told by the consultant that most dresses take 8+ weeks to ship even though the bride was originally told 4 weeks. So we had no chance of receiving the dresses on time. Then when the consultant seen we were upset she l... read more
Business response:
Hello Tiffany, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Usually every time I go I don't have a issue, but my friend is engaged and was looking around at what kind of wedding dresses she wanted to wear for her wedding, and the lady who was "helping" her out told her that she needed a boob job becase none of the dresses would fit her because she is flat chested and the dresses wouldn't fit her in that area.... That is by far the worse customer service and the rudest thing I have ever seen or heard a worker say. You do NOT tell a customer that. EVER. never coming back again. Also pl... read more
Business response:
Hello Juliet, we can?t apologize enough for your friend's recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your friend's visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Business response:
Hi Lara, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with the store location & ATTN Jessica H in the subject line so that we may talk with you further about this? Thank you, Jessica H.
At David's Bridal, I came in with basically an unlimited budget, so lots of wiggle room to work with. I told the consultant exactly what I wanted and she came back with nothing that I said I wanted. I kept showing pictures of what I wanted and still she came back with nothing I wanted. She didn't know how to properly clip the dress if it was too big. My party was given one chair. One. So most of my party was standing. There was about 40 people back around the fitting rooms and it was insane how crowded it was. It was uncomfo... read more
Business response:
Hello Kodi, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I had a terrible experience at another bridal shop in town and long story short, they ordered the wrong color dress and wouldn't fix it, so I went to davids bridal and Lara was absolutely amazing. Found my dress and took it home the same day!!
Business response:
Hi Alayna, congratulations on finding your dress for your big day, how exciting! We couldn't be happier to hear how amazing Lara was in finding you a new dress and providing you with an "once in a lifetime" experience. Thank you so much for taking the time to share your experience with us. Best Wishes, Jessica H.
My appointment went great. I had three ladies helping me. From the time I walked in until I left they were sooooo friendly, nice and even though I did not purchase my dress today they were still nice and helpful. Thanks David's Bridal.
Business response:
Hi Dionne, we are so happy to hear that your appointment went great and our team provided you with exceptional service. Thank you for taking the time to share your wonderful experience with us. Best Wishes, Jessica H.
They have beautiful dresses but the customer service isn't up to standards. The lady helping us was super nice and helpful but the actual company doesn't realize they are hurting visitors experiences. Lack of chairs for guests while people are watching is huge! Also I arrived early before our group and there was no where for me to sit at the front and wait. No where to hang coats! No water offered to anyone and it was very warm in the building. For a place that offers this type of expensive item you would think they would pa... read more
Business response:
Hi Sara, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to talk with us further about this, please send us an email to dbcares@dbi.com with the store location and ATTN Jessica H in the subject line. Thank you, Jessica H.
Going into a bridal shop, the bride should feel excited, and welcomed, something to look forward too... as soon as asked.my budget the lady who was "so called helping me" her facial expression changed and I was sent to a fitting room and left alone with no help, at this point the atmosphere was very unwelcoming and uncomfortable... she just left and was gone the majority of the time.. I just got dressed and left. Customer Service should always be number one no matter what... you never know.. my budget could have been altered... read more
Frequently asked questions about David's Bridal Tulsa OK
How is David's Bridal Tulsa OK rated?
David's Bridal Tulsa OK has a 4.7 star rating with 4,587 reviews.
When is David's Bridal Tulsa OK open?
David's Bridal Tulsa OK is open now. It will close at 7:30 p.m.