This profile has been claimed by the business owner or representative.
DBS Repair
- Foundation Repair
- Duluth, MN
About this business
Location details
5116 Jean Duluth Rd, Duluth, MN, 55803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After seeing the experience a friend of mine has had, I would never do business here and encourage everyone else to stay away. They were the cause of thousands of dollars of damage at his property. Instead of communicating with him and attempting to make it right, they've just dodged his calls. He's unable to comment here, too, which makes me think they blocked him, but I can't verify that. I'm sure they get the job done sometimes... but be very cautious that if something goes wrong or they screw something up, they will ... read more
Business response:
Hi Matt! We understand that you are concerned about your friend's project. We have been in contact about Joel's project offline, and our Director of Field Operations is contacting Joel about any outstanding concerns he may have.
help my brother Joel out in two harbors, burst pipes aren't fun.
Business response:
Hi Joshua! We agree - burst pipes are no fun. Our Director of Field Operations is working with Joel to relieve any further concerns about his project. The best way to address project issues is by calling our office directly at 218-525-0720.
Buyer beware, Do Not Use DBS of Duluth, MN. I won't get into the timeline issues they had (months delaying the renovation) their Jack's/Beams are twisting, not touching the floor joists, the metal jacks they used to support the entire kitchen are sitting in standing water in the crawl space. Did not put dirt back when they were done. Extremely disappointed. Of course sales guy Henrich only answer if he thinks you're calling to give him a credit card. Do not use DBS Duluth, MN.
Business response:
Hi Joel! Thank you for letting us know that you aren't satisfied with your crawl space repair project. Our logistics team has reached out to you to schedule a time for us to revisit the project. Feel free to call our office directly at 218-525-0720 to express further questions and concerns.
Update: I have been trying to get a hold of someone over the last week because our water issue is increasing. The owner had insured us that spray foaming an area would keep water out…well it didn’t. Their drainage system isn’t working and we have water coming up around all the lines they had placed. I have exhausted all my efforts and patience trying to reach out to the company to make things right before I am left with mold and further water damage. I have already had to throw stuff away do to the water. Pictures attached a... read more
Business response:
Hi Seth! Thank you for the feedback, we're sorry to hear that you aren't satisfied with your project. It looks like you have had contact and a follow-up visit with a couple of our Production Managers. Please don't hesitate to reach out to them again, or call our office directly to review any further concerns you may have.
Extremely disappointed. I was initially impressed with the home energy assessment, however, due to structural issues that the assessment team didn't identify when quoting the project, 2 of the 5 walls that were to be insulated did not get insulated. Further, another wall was only half-done, and they failed to insulate the entire section of wall where the plumbing is, so my pipes continue to freeze in that section. This was the most important goal of the project and one that I was assured they could fix. I was also told they ... read more
Business response:
Hi Kelly! Thank you for taking the time to leave your feedback on your insulation project. It's our goal to provide WOW customer service with each project, so we're truly sorry you are disappointed. Someone from our Logistics Team will be reaching out to you either this afternoon or Monday to address outstanding concerns that you have.
don't finish on time ok...jo
This is a basement that was bid in June!! The floor has been dug up for 2 weeks and the walls have been framed for a month! It is one thing to bid a job and say it will be 7 months to finish, but when they were told it will be August first then done October 15 that is NOT acceptable!!! Maybe 8-9 months the way it is going now! Also as you can see there is a walker and a person who can not shower at their home until this is completed!
Business response:
Hi Erin, we understand your frustration and we apologize for the inconvenience this has caused. Continue to work with our Logistics Department directly by calling 612-216-1121 to get the most update information regarding your parents' project.
Had work done, paid them promptly. Now have some issues with my concrete patio. I call and leave messages and don't get a call back. They were quick to cash my check, not so much on service after the sale.
Business response:
Hi Bob, DBS is continually striving to grow as a company and we appreciate your feedback. Our Logistics team will contact you and address any concerns with your project. Thank you for reaching out and we will talk to you soon.
very poor interview process. start to finish 5 weeks ..waited 12 days for the third interview.. which I thought was a formality.. because I'm having to drive 6 hours to get there.. a for 28 minutes of caned internet question.
Business response:
Michael, we appreciate you reaching out regarding our interview process. We take our entire hiring process very seriously to find the best candidates for our company. DBS is continually striving to grow as a company and takes your feedback to heart. Thank you again for reaching out and we wish you the best in your future endeavors.
Frequently asked questions about DBS Repair
How is DBS Repair rated?
DBS Repair has a 4.4 star rating with 335 reviews.
When is DBS Repair open?
DBS Repair is closed now. It will open on Monday at 8:00 a.m.