D.C. Aiken - BankSouth Mortgage Loan Officer

Business response:

I'm truly pleased to hear that you had a wonderful experience interacting with us, Theresa. It's always our aim at BankSouth Mortgage to provide excellent communication, and I'm glad to know that we succeeded in this regard. Your feedback and 5-star rating are greatly appreciated. We look forward to assisting you again in the future. Thank you for taking the time to share your positive experience. Congratulations on your new home! 

Business response:

Thrilled to hear you found our financing process easy and effective, Robert! Here at BankSouth Mortgage, we always strive to work our 'magic' to ensure the best possible experience for our clients. Your 5-star review is much appreciated! If you ever need assistance in the future, don't hesitate to reach out. - DC Aiken 

Business response:

Thank you so much for such a kind review. It was certainly our pleasure to help you purchase your first home!!! Please reach out to us with any questions down the road. Congratulations on your new home!!! :) 

Business response:

I'm thrilled to hear about your positive experience, Stephanie. Our team at BankSouth Mortgage strives to make the process as smooth as possible and I'm glad to hear that you found our portal helpful and organized. It was a pleasure to assist you. Let us know if you need any further services. Thank you for the 5-star rating! Best, DC Aiken 

Business response:

Thank you very much, Kyle, for your kind review and stellar rating! I'm thrilled to hear that you found our collaboration satisfactory and that my assistance was helpful during our process. I strive to be available and provide clear explanations to all my clients, and I'm glad I was able to do that for you. I look forward to the possibility of working with you again in the future. Thanks again for choosing BankSouth Mortgage. 

Business response:

I appreciate your honest feedback, Brent. We are constantly looking to improve our services, and your input is invaluable in that regard. I acknowledge the trust signing requirements may seem burdensome, but they are necessary to ensure legal propriety and protect all involved parties. However, I do understand that the process took longer than expected and for that, I apologize. We strive to maintain clear communication with our clients throughout the mortgage process, and it's clear we fell short in providing you with the ... read more

Business response:

I'm thrilled to hear that you had such a positive experience working with me and my team at BankSouth Mortgage. Ensuring the process is clear and easy, especially for first-time investors like yourself, is one of our top priorities. Your feedback is much appreciated and it only motivates us to continue delivering excellent service. Thank you for taking the time to write this review and for your high rating. We look forward to assisting you with any future properties. 

Business response:

I appreciate your feedback, Stacy. At BankSouth Mortgage, we always aim for clear communication and professionalism. Your rating of 4.16 out of 5 stars assures me that we are moving in the right direction. However, we strive for perfection. So, if there's anything we could do to make your experience a 5-star one in the future, please don't hesitate to let us know. Thank you for your trust in our services, and congratulations on the new house! 

Business response:

I am genuinely grateful for your positive feedback, John. It's heartening to know that you found our team to be available, prompt, and friendly. At BankSouth Mortgage, we strive to provide our clients with an easy and great loan experience. Your high rating assures us that we are on the right track. Looking forward to serving your future mortgage needs.