Dealers Resource Center

Tasha K 

on BBB

4 years ago

I have worked with Dealers Resource Center for several years now and can whole-heartedly endorse this company. The management team truly cares about their customers and understands that reputation is everything, and treating people fairly and with respect is the only way to succeed in business. Reliable. Fast response time. They go the extra mile every time. 

Vanessa S 

on BBB

2 years ago

I bought a car 10/22 got the warranty to ensure the car would be covered for any major repairs. 8/23 the engine went in the car. Dealership called they said a claims adjuster would be out in 48 hours it to 72 before one came out. I was told when purchasing the warranty rental coverage was provided. To my surprise only 10 days are provided. The claim was approved on 9-8-2023 they told the dealership the engine would be delivered on 9-11-2023. Here it is 9-14-2023 still no engine. Asked what does that mean for the rental becau... read more

Quinton M 

on BBB

2 years ago

I want to express my deep frustration and disappointment with DealersResourceCenter.com based on my recent encounter with them. I strongly advise against purchasing a vehicle warranty from this company as their way of doing business is not up to par. Unfortunately, during my recent visit for repairs on my truck's AC compressor and radio, they unreasonably denied my claim, which left me shocked and disheartened.The rejection of my claim was based on trivial and nonsensical reasons. For example, they pointed out the slight dif... read more

Raymond S 

on BBB

2 years ago

Little more than organized crime. These people rejected a valid claim stating the oil change interval wasn't frequent enough. They rejected hand written receipts from a local garage. Must be nice to make up your rules as you go.BTW, this company is so horrible that they had their own employees write glowing 5 star reviews. You can tell they are fake because the writing style matches, one "reviewer" uses and abundance of exclamation points, another writes in all caps, another refers to these contracts as "products", who does ... read more

Marko J. 

on BBB

2 years ago

HORRIBLE.I am an experienced service advisor who worked with ***** ******** and *** dealerships and I do know enough about maintenance and what is due and when. I also know how to look up an official maintenance recommendations from a user manual for the particular make and model and go by it to keep my car running.They denied fixing the $3400 oil leak because of the oil change negligence. According to them, my car needs oil changes every 5k miles which is not what official ****** user manual says. Every single oil change ha... read more

Gabrielle D. 

on BBB

2 years ago

Do not ever do buisness with this company. I have had this warranty company and my transmission blew on my truck while in the process of getting it to the dealership my catalytic converter got stolen off the truck. Long story short, this company said that it is a "modification" and refuse to assist and told ** too bad so sad. I would never recommend this company to anyone in my life. The company wont even give a list of what is considered a "modification" save your money because they wont even issue a refund. 

Kimberly J 

on BBB

4 years ago

I purchased a vehicle from Infiniti of Marietta Ga, The 2000.00 warranty from here Dealers resource(care protection) I started having problems with the car over heating, I returned to dealership had to pay 150.00 for diagnosis, heater hose, thermostat, radiator, still was over heating. Then i was told the engine was no good. I submitted claim, it was denied, no help no car payments still have to be made, i then get furloughed, which lead to at eviction. Yall have really just taken all my savings, im a single mom one of my ch... read more