This profile has been claimed by the business owner or representative.
Denny Menholt Ford
- Car Dealers
- Butte, MT
About this business
Location details
50 Ford Lane, Butte, MT, 59701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Have had my car that I purchased from Denny Menholt Ford in Butte worked on multiple times and they still haven’t fixed it. It takes weeks to get it in and weeks to get fixed, only to pick it up and it’s still not fixed. Horrible customer service. I will never buy another vehicle from here!
Business response:
Hello Amber, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (406) 494-6333 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.
Drove 6 hours to purchase a vehicle, did paperwork info online so it would save me time there. Had to do paperwork again while I was there, took 2 hours, vehicle had bumper damage, that they supposedly didn't see till that morning when washed and was not detailed well. Bumper was split with one side winging out, pretty hard to miss. Then manager told me he wouldn't run my credit till we were closer on numbers only to find out next day he ran my credit. I walked away from vehicle something was very hinky about this dealership... read more
Business response:
Hi Angela, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (406) 494-6333 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Buy a 60000 dollar truck and get in it to leave and have 20 miles tell empty 👎
Business response:
Hello Jake, we are disappointed to learn of this situation you have described. Please contact us at (406) 494-6333 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.
Don't Shop Butte! Bought a truck from this horrible store with warranty and they don't have the brains to fix a mirror? Took them a month to get the part and wait all day to report that its the wrong mirror? Horrible sales and customer service. Avoid this place at all possible!
Worst service I ever had took my truck to get oil leak fixed thru my extended warranty there so called head Mechanic it wasn’t that bad you can drive it but I got oil all over my driveway and it’s only two years old and it blow a lumbar bag on passenger seat so when they were checking it they broke the zipper but it wasn’t broken with I took it in wanted to charge 700 dollars to fix my seat said my warranty didn’t cover it
Business response:
Hi Patrick, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Denny Menholt Ford. Please give us a call at (406) 494-6333 and we will do our best to make this better. We hope to hear from you soon.
We have had to take our vehicle back 3 times so far because it wasn't fixed the first time. They have had it for over a month. The customer service is the worst we have ever dealt with. I would not recommend them to anyone.
Business response:
Hi Syterra, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please reach out to us at (406) 494-6333 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
The worst experience I have ever had at a dealership.
Business response:
Hi Luke, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Denny Menholt Ford. Please give us a call at (406) 494-6333 and we will do our best to make this better. We hope to hear from you soon.
was told we had to PURCHASE the car before being allowed to test drive simply because we were young and they thought we couldnt afford it. have excellent credit, and great jobs. what a joke. if you are young please shop somewhere else
Business response:
Tristian, we sincerely apologize for your unpleasant experience with our sales team. This is not our official policy and we strive to deliver top of the line customer service regardless of age. We hope to see you again so we can make it right for you.
If you want to take your vehicle somewhere where they won’t work on it properly, take it in to the shop where it sits for weeks on end while they do nothing, drive your vehicle around town and put a few hundred miles on your truck, then Denny menholt ford is the place to go. Some of the most shoddy workmanship is done here and instead of owning up to it they will blame the customer and say it is their fault the truck isn’t working. If you plan on spending $70k+ on a vehicle please for the love of god do not go here.
Business response:
Brian, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. Please contact us at (406) 494-6333 at your convenience so that we can understand the details of your situation and attempt to resolve any issues. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.
Frequently asked questions about Denny Menholt Ford
How is Denny Menholt Ford rated?
Denny Menholt Ford has a 4.5 star rating with 735 reviews.
When is Denny Menholt Ford open?
Denny Menholt Ford is closed now. It will open tomorrow at 8:00 a.m.