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Derco Fine Jewelers
- Jewelry
- San Francisco, CA
About this business
Location details
888 Brannan St, Unit 137, San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
We've been customers of Dercos for 20 years. My family and I used to work w/ Masheed for several years. Come 2021, Masheed is no longer working there but they still honored the resizing of our items even though they no longer had our records in their system. Come 2021 and Toukhig has helped us w/ all of our needs. She really has a knack for making sure the customer is happy w/ their purchases. Im so glad she double checked if the design i had in mind was for sure what i wanted (bcuz i already had something w/ the exact same ... read more
I am genuinely stunned by the level of carelessness and disregard I experienced with Derco Jewelers. I brought several pieces of jewelry that belonged to my deceased parents to Derco for repair. These items are irreplaceable to me--they are among the only physical things I have left from my parents--and I made their sentimental importance very clear throughout this process. I was initially told I would receive an update within four weeks. Seven weeks passed with no communication. I called the store and was assured someone... read more
I had an extremely disappointing experience with Dercos Fine Jewelry, and I would strongly caution anyone considering custom work with them. We had my ring made through them, and what should have been a straightforward custom design turned into a year-long process filled with repeated mistakes, poor craftsmanship, and a lack of accountability. The ring had to be sent back twice due to fundamental errors that a professional jeweler should not be making. When we first received the ring, we noticed the side stones were made i... read more
Response to store comment: the ring was only completed 2 days after the original deadline (ONE day before our flight) because it got expedited after my escalation and because they wanted me to remove my initial review. I'm disappointed in your response because it positions my issue as just a two day operational delay and shows a lack of accountability for what actually happened. Again, the ring would have been forgotten about on their end and not ready for our engagement without me consistently following up across multip... read more
Business response:
Hi Christina, Thank you again for your message and I understand how stressful the timing was , and again we are sorry for that. Your ring wasn’t forgotten, but yes it did run behind in the final stage. And yes we fell short in communicating—you shouldn’t have had to follow up multiple times for updates. After your call, we confirmed with our team that the ring would be completed before your flight .The most important task was for us to do everything possible to make sure you got the ring before your flight . At that poin... read more
First time at the jewelry center as we were looking for an engagement ring. We saw they don't take appointments on the weekends and are walk-ins only. When we arrived there was a ton of people waiting so we walked around the other stores and came back when it wasn't as hectic. When we got paired up with a salesperson, he was pretty cold towards us. We had an idea of what we wanted in terms of shape and size. He brought out a couple samples, walked away, then came back and told us to make an appointment for the weekday inst... read more
Went on a Saturday and had an awful experience. When we walked in, no one greeted us, and we waited quietly for a spot to open up. We understood it would be busy and were prepared to wait. According to other reviews, this is common. As a spot was opening, John said, "I'll help you after. There are people who were waiting before you." We explained that we were actually the first ones waiting and that no one had acknowledged us. He then asked what we were there for and told us that because we weren't exactly sure what we wer... read more
Business response:
Hi Taylor, I’m really sorry that your visit didn’t reflect the experience we strive to provide, and I truly appreciate you sharing your feedback. I’d love the opportunity to personally connect with you and make this right. Please feel free to email me directly at greg@dercodiamonds.com, and I’ll make sure you’re taken care of every step of the way. Thank you, Greg
Not my favorite. I'd buy decent jewelry there. Never my best jewelry. Vibe is low key. Some sales people are dressed shabby. If you want to sell me $10-$20k in fine jewelry you'd better be dressed better than I am. I'm coming in mid-level casual neat and not sloppy.
Business response:
Hi Sandy, Thank you for your feedback. Our environment is laid-back and inviting, and we focus on fine jewelry of exceptional quality at very competitive prices. We dedicate our energy to craftsmanship, service, and value rather than creating an overly formal atmosphere.
I have been a customer since 2000. Best quality everything except my last customer service experience. I am out of state and wanted a gift for my daughter who is finishing a 5 year surgery residency. I am OOS and could not come in person. I was forced to deal with Toukian after 3 calls to change salesperson and was given back to her and forced to deal with her. She is arrogant annoyed with my questions, missed appointments left pertinent info off the bill of sale and sends me a secure credit card payment link without sending... read more
They are rude clowns esp. the sales ppl who work there. They don't understand how to treat diamonds that are older. I would not do business with them
Frequently asked questions about Derco Fine Jewelers
How is Derco Fine Jewelers rated?
Derco Fine Jewelers has a 4.9 star rating with 922 reviews.
When is Derco Fine Jewelers open?
Derco Fine Jewelers is closed now. It will open at 10:00 a.m.