Derek Hung - Mortgage Loan Originator, NMLS #2000271

Chelsee C. 

on Birdeye

2 years ago

Everything was handled well and the communication was fantastic. All the numbers basically lined up as I was instructed and it was a great process overall. The only criticism I have through the process was getting phone calls from a variance of numbers. There were two or three different area codes and toll-free numbers that made it hard for me to know when I can answer the phone. I know I am like most people that don’t answer many calls if they are not aware of the caller ID. But don’t let that take away from the experience ... read more

June B. 

on Birdeye

2 years ago

Derek made it great! He kept me informed every step of the way and always had a bubbly attitude. He was a pleasure to work with. 

Candace N. 

on Birdeye

2 years ago

Derek is super knowledgable and on top of things. I was nervous about the process and felt supported from beginning to end. I asked a lot of questions, and Derek never made me feel like it was too many! I'm really glad I went with New American - there's a reason you all are highly rated, and Derek is exceptional! I look forward to continuing to work with him in the future. 

Thomas R. 

on Birdeye

2 years ago

He completed our loan in 11 days. It dosen't get much better than that. 

Kesha W. 

on Birdeye

2 years ago

The personal detail they showed throughout the process. The communication was to notch through the whole process. 

Richard B. 

on Birdeye

2 years ago

Very responsive... And helpful. Made the process seemless. 

Jennifer A. 

on Birdeye

2 years ago

Derek is an excellent communicator and continuously kept us informed and up to date. He was a great advocate for us as homeowners and we closed quickly and efficiently because of his expertise. 

Tenika S. 

on Birdeye

2 years ago

Derek was beyond helpful. He answered all of my questions even when I had to ask them more than once. He kept us totally informed each step of the way. We worked with another company last year and had a fully disappointing experience. I could not be happier with the level of service he provided and would recommend working with him to anyone I know. 

Ted H. 

on Birdeye

2 years ago

Derek made this whole process friendly and easy. He was very knowledgeable which made this whole refi process headache free...as well as being transparent. Hopefully, we'll have the opportunity to refer NAF/Derek to our friends.