Dime Commercial Bank

Jordan M. 

on Yelp

9 years ago

This company has the absolute worst customer service reps. Alfonzo is very condescending on every occasion that I talk with him. For customer service you don't get many options of people, so Alfonzo is usually the one who takes the call. He was never helpful in the multiple calls I made over a 6 month time span, he quickly brushes me off as my question or concern cannot be helped and constantly tells me no one is available to help. I went through so much hassle with these people to update my last name after getting married,... read more

Brent T. 

on Yelp

9 years ago

Terrible online banking service. I opened an account and there was no problem funding it from my regular bank, and no problem transferring my money from my regular bank to Dime. But for some mysterious reason, when I tried to transfer money OUT of Dime, it was declined, indicting "there is a problem with the account you are transferring from." And yes, the funds showed as available. Despite three online messages and a call to customer service, the problem was not resolved. They hung onto my money for a couple of weeks, ... read more

Thomas H. 

on Yelp

13 years ago

Tried to setup a new online checking account since we live in the neighborhood and wanted a local bank for my daughter who just moved here. Their advertising said no minimum opening balance required, but after you enter all your financial information into their system and get to the initial deposit page, it requires a $500 minimum deposit - and you can't cancel because at this point they already have your information. Once you get the paperwork from them (abour 2 weeks later) the paper disclosure they send says no minimum ... read more