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Discovery at Kingwood
- Apartments
- Kingwood, TX
About this business
Location details
150 Northpark Plaza Dr, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Discovery Apartments at Kingwood I really love my apartment and even more than that I enjoy the other residents. Discovery has a broad mix of multiple demographics and it very much enhances the experience. It's very quiet at night, which who would not love that.:) My 10 year old son lives with me every other weekend and he always enjoys the amenities that Discovery has to offer. The amenities and common area are kept very clean by our responsive maintenance staff. The management staff is very helpful and quick to address any... read more
Discovery @ Kingwood We have been living here since 2012 and love it. The staff is friendly and helpful. Maintenance has always been prompt, professional and friendly. The grounds are well maintained. Our only complaint is that some residents don't pick up after themselves.(pets included) A couple of years ago we moved from one apartment to another on the property and the new apartment was clean and ready for living upon moving in, which included new hard wood floors and carpeting. We have never had any problems here.
Very good experience so far Very professional stuff, apartments full of upgrades, beautiful pool area and even better landscaping very good experience so far
Not as expected Management/office staff isn’t very helpful. Crime is high on property. The gates don’t work half the time. They have installed bright lights that shine directly into your bedroom and there’s nothing you can do about it!
Business response:
Thank you for your feedback, as it helps us improve. We are sorry to hear we have not exceeded your expectations and will be sure to pass this along to our team. If you would like to speak to someone about your concerns, we hope you will contact us offline, where we can provide you with better service. Kind regards, Management
DO NOT WASTE YOUR ENERGY We where approved here , but things went for the worst it’s SO MANY HIDDEN FEES , lack of communication . THEY NEVER ANSWER THE PHONE ! They are not well equipped as a unit , BECAUSE they all do what they want to do ! YOU CAN WAIT ON HOLD FOR HOURS ! Don’t DO IT
Business response:
Hi We are so sorry to read your comments here and want to help. Please contact us offline in the leasing office or you can also reach out to us through the online resident portal so that you do not have to contact us via phone. We will also relay this to our team so our phone system can be looked into further, as we don't want anyone to have extended holds or wait times. Kind regards, Management
Unprofessional and Dirty I’m a current resident here that has been consistently having problems and I wouldn’t recommend anyone to move here. First, the front office management is unprofessional who’s never around to answer phones or unwilling to fix problems that I’ve been asking months to be fixed. When I first moved in the unit that was given, it was completely filled with dog hair everywhere and had an awful smell, which they refused to even acknowledge the situation and didn’t want to move me into another unit. I have p... read more
Business response:
Hi. We regret to read your feedback here. While we cannot locate you as a resident on this platform we do want to help. If you are having issues reaching our team we also provide online feedback through the resident portal that is shared with our team. You can also contact the office directly and ask for the property manager, Jennifer. Thank you, Management
Disappointed tenant I used to love this community when I moved here almost 2 years ago. Under the previous management and staff, everything were going very well. However, that is not the case anymore! I requested maintenance for my dishwasher three months ago, but it has not been fixed yet. I have been trying to follow-up on my request, but I was told every time, that dishwasher parts were ordered online and it is on its way. They told me that the parts will be delivered on August 15, 2020. I started waiting again, hoping th... read more
Business response:
Hi. Thank you for your feedback. We are so sorry to read your comments and want to apologize. Our property manager has reviewed our work order requests to ensure this has been managed and there are no outstanding requests. We regret our late reply here, as we responded earlier and it seems our previous reply did not post correctly. If there is anything more our team can do for you, please contact us directly offline via phone or using our resident portal for work orders. Thank you, Management
Uncomfortable Future Resident My husband and I are looking for a new apartment. The staff was sweet and told us what was going to be available for a large one bedroom apartment. So I went back to look at the potential of this apartment and I was super upset. The staff did not communicate that there was going to be a potential buyer, so the experience was horrible. I didn't get to see the larger one bedroom, it was the smallest one bedroom and I was very disappointed. Plus on top of everything one resident came in and said so... read more
Business response:
Hi, we are so sorry to hear you were not able to see the floor plan you were interested in. We will review your feedback with our team, as we are always interested in learning how we can improve and serve our customers and community better. We strive to put people first and we regret we did not meet our standards for you. We hope you will give us another opportunity to show you what we are truly about. We will have someone reach out to you so that we can make things right. You can also email us directly at customercare@nolan... read more
Crime and Poorly Maintained My wife and I have been the victims of theft 3 times in the past year. I know of nearly 50 cases of theft in year that i have lived here yet management still refuses to put up security cameras. Instead each time it happens they send a passive aggressive email about protecting your own property to deflect responsibility for monitoring the parking lots and out door spaces. A quarter of the gym equipment is broken and after months of complaining there has been no effort to correct the situation. Cons... read more
Business response:
We are sorry to read about your concerns and would like the opportunity to discuss this with you offline. Please contact our property manager in the leasing office. We are here to help and want you to enjoy all aspects of your home here. Kind regards, Management
Frequently asked questions about Discovery at Kingwood
How is Discovery at Kingwood rated?
Discovery at Kingwood has a 4.4 star rating with 319 reviews.
When is Discovery at Kingwood open?
Discovery at Kingwood is open now. It will close at 6:00 p.m.