Dorlan Fedrick of Mutual of Omaha Mortgage

Business response:

I'm glad to hear that my quick responses were helpful during our communication, Cindy. Your satisfaction is my top priority and I always strive to provide the best service to my clients. Your feedback is greatly appreciated, and it motivates me to keep improving. Thank you for choosing Mutual of Omaha Mortgage and giving it a rating of 4.16 out of 5. I'm here if you need any further assistance. 

Business response:

Jon, I'm pleased to hear that I could assist you through a challenging process. It's my job to ensure that things flow smoothly for you and your satisfaction is my top priority. I appreciate your review and the 5-star rating. If there's anything more you need, feel free to reach out. Thanks for choosing Mutual of Omaha Mortgage. - Dorlan Fedrick 

Business response:

Thank you so much for your kind review, Manuel! I'm thrilled to hear that you had a positive experience with our team. Your satisfaction is our top priority, and it's great to know we were able to keep things on track and assist you throughout the process. I appreciate your trust in Mutual of Omaha Mortgage and look forward to serving you in the future. Keep us in mind for any of your future mortgage needs. - Dorlan Fedrick 

Business response:

Thanks for the glowing review, Angelia. I'm thrilled to hear that you appreciated my attentiveness. Your satisfaction is always my top priority at Mutual of Omaha Mortgage. It was a pleasure working with you, and I'm here if you need anything else in the future. 

Business response:

I'm thrilled to hear that you had such a positive experience working with me at Mutual of Omaha Mortgage, Leroy. Your kind words about my customer service and communication skills mean a lot. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Thank you for the stellar review and rating. 

Business response:

I'm really delighted to hear about your positive experience, Dedra. Ensuring constant communication is a crucial part of what we aim for at Mutual of Omaha Mortgage. It's fantastic to know that this made your journey from start to finish smoother. Thank you so much for the perfect rating and the kind words. Don't hesitate to reach out if you ever need anything in the future. 

Business response:

I greatly appreciate your positive feedback, Jacquelyn. It was my pleasure to ensure that all your questions were answered promptly and the process was efficient. Here at Mutual of Omaha Mortgage, we strive to provide clear communication and an easy experience for our valued clients. Your 5-star review means a lot to me. Thank you for choosing our services. 

Business response:

Tye, thank you for the fantastic review and rating. I am pleased to hear that my assistant and I were able to answer all your questions and provide an explanation that helped simplify the process for you. At Mutual of Omaha Mortgage, our aim is to provide the best service experience to our clients and your feedback is a testament to our efforts. We look forward to serving you again in the future. Best regards, Dorlan Fedrick. 

Business response:

I'm delighted to hear that you're satisfied with the service, Jeffrey. Your positive feedback encourages us to maintain our commitment to delivering quality service at Mutual of Omaha Mortgage. I appreciate you highlighting my communication skills, and our competitive rates and fees. Your satisfaction is our priority, and we look forward to being there for your future mortgage needs. Thank you for the excellent review and 5-star rating.