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12140 Woodcrest Executive Dr, Suite 150, St. Louis, MO, 63141, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by USA Mortgage
Great service
Verified by USA Mortgage
Great service and information for a first time home buyer.
Verified by USA Mortgage
Overall good experience
Verified by USA Mortgage
Doug was very patient with my family. He always had time to meet with us. We are very satisfied with his service and would highly recommend Doug and USA Mortgage.
Verified by USA Mortgage
Doug and his team made our home purchase go smoothly and on time. It was a great experience for us.
Verified by USA Mortgage
I wish Doug was more hands on it's crazy hes getting a cut of the loan when he literally did nothing, he didn't even show up to closing, but send me to the furrhest one away because he's worked with Sheila before . I think Kris Imel deserves recognition, she was absolutely incredible, we corresponded from beginning to end. I tried reaching out to Lara Taylor about her but kept getting her voicemail.
Business response:
We are sorry that your experience with us was less than perfect. If you have any feedback on how we could improve, please let me know.
Verified by USA Mortgage
Listen to customer feedback and address it when the issue is brought up. Even the small things can leave a poor taste in most mouths.
Business response:
Jonathan, I appreciate you choosing to do business with me. Should you need anything, even if it has nothing to do with loans, I am only a phone call (314 409 8066) away.
Verified by USA Mortgage
Internal communication, had to provide 3 times the same info. Questions were asked which indicated that my material was not read. When asked if we could delay closing until we are back from vacation the answer was; not, turned out to be false we were able to extend.
Verified by USA Mortgage
Much of the process was led by an outsourced solution, and the representative from that group did not communicate effectively nor did he know the facts of the situation before requesting information. Very poor process management for gathering documents.
Douglas Davis - USA Mortgage - NMLS 237652 has a 4.8 star rating with 342 reviews.
Douglas Davis - USA Mortgage - NMLS 237652 is open now. It will close at 5:00 p.m.