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Dr. Bob Irelan's Veterinary Services
- Veterinarians
- Lakeland, FL
About this business
Location details
6804 N Socrum Loop Road, Lakeland, FL, 33809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 1:00 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
OK well this happened this past year. My chihuahua developed a terrible sounding cough and we were in need of a quick response to treat her. My regular vet was closed so we called around and Dr.Ireland seemed like our only option. We called and they said we cannot make an appointment but we could go there and put our name on a list and get in line. When we arrived we were told we could not wait in the waiting room because of Covid 19 so we had to wait outside until they called us and they took down my phone number. On this d... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Michael. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us by calling (863) 859-9485 and we'd be happy to discuss further.
I have waited 3 months to post this review and I’m still really upset about how my cat was treated there. DO NOT GO FOR WALK INS! They are very misleading about how walk ins work at the front desk and I ended up waiting 3 and half hours in my car with my dying cat after getting there right at open. The front desk refused to give me any details about how long the wait would be until I checked in at hour 3 crying because I had no idea when I was going to get help for my cat. And the only reason I took her here instead of an em... read more
We got our Golden puppy, Korben neutered at Cleveland Heights Animal Hospital and the picture is what a neuter is supposed to look like. Not like Wilson’s when we got his done at Dr. Irelan’s office July 2020. He started bleeding from the incision profusely so I took him back after 30 mins of being home. The staff said it was normal. Luckily, the bleeding stopped on it’s own, but I already knew the ENTIRE procedure was NOT normal from the moment I got him back. I’ve had to neuter many dogs in my lifetime and never had an exp... read more
Don’t recommend at all went in for basic neuter then he claimed he had a bleeding problem he developed a hematoma leading to a double surgery on the same day then the prescription given NSAIDS which is good for pain and inflammation has the side effect of being a blood thinner. This sounds counterintuitive to me. My dog is in so much pain now he won’t stop crying. Never had any issues or health problems with my dog prior to this surgery. Also with no option for overnight stay and recommend another place for emergency. I’m no... read more
Despite having an appointment, I was seen 2 hours after my scheduled appointment time, but I can understand that and looked past that. I know they only have one Vet, and I know they are doing their best. What I cannot look past is how I and my cats were treated once we were actually seen. I suspected one of my cats to have Tapeworm. The Vet tech was sweet, she did collect 2 fecal samples to check for worms. In order to be seen today, both of my cats had to receive a Rabies booster. Again, I understand and that's fine. Wha... read more
Use to be great, but now they choose Quantity over Quality, Do NOT tell clients to come in as a walk in if you're going to make them wait 2+ hours outside in the heat with their dogs, Do NOT make an appointment with a customer if you're going to make them wait 2+ hours AFTER their appointment time. If your customer has been waiting an hour, let them know ... hey it's going to be a little longer wait, don't let them just sit outside with their dog.... I'm so frustrated and dissappointed after being a customer for over 5 years... read more
Business response:
We greatly appreciate your feedback. However, we always make people aware when they come in as a Walk-In, there is no estimated wait time. This wait is not done purposely, but we are the only vet office in this area that takes walk-ins on a daily basis. We do this to make sure all pets in need will get seen by a veterinarian and have treatment instead of having to wait weeks for an appointment. The wait time is due to our existing appointments. When appointments wait, it is usually due to an extreme emergency such as a C-sec... read more
My dog almost died after having a tooth and a growth removed from her mouth. My dog continued to POUR blood out of her mouth for 4 days. We took her back out of concern TWICE and both time the doctor told us it was normal and we had nothing to worry about. Mean while she is literally covered in her own blood and our home looks like a murder scene. I just got back from dropping her off at the emergency vet where they said Bob Irelan completely messed up the removal of the growth and they’ll have to go in to correct it. Keep ... read more
Everyone, please take your pet elsewhere!!! I had a really bad experience with Dr. Bob. Honestly, the worst experience I've ever had at a Vet's office!! I saw a lot of good reviews and I wanted to get my son's lizard checked because of his lack of appetite and shedding, when I called to schedule an appointment they told me they see lizards. So I took him in that day as a walk in because they were booked?? We saw Dr. Bob and he wasn't even sure what type of lizard he was and was giving me the wrong info to care for him and a... read more
Very long wait time! Ridiculous! Will not be back!
Frequently asked questions about Dr. Bob Irelan's Veterinary Services
How is Dr. Bob Irelan's Veterinary Services rated?
Dr. Bob Irelan's Veterinary Services has a 4.4 star rating with 1,464 reviews.
When is Dr. Bob Irelan's Veterinary Services open?
Dr. Bob Irelan's Veterinary Services is closed now. It will open at 8:00 a.m.