DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.910,853 reviews

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Kristopher

3 years ago

Business response:

Hello Kristopher, I am sorry you did not have a 5-star experience. Please feel free to reach out to hotel management so that we can learn what we could do better to change that rating. Thank you for the feedback.

Michael

3 years ago

Had An Easy Check In Process But That Was About It. The Room Had Dust Balls On The Ceiling, The Air Conditioner Was Very Dusty Inside The Vent, The Bathroom Sink Had A Leak Around The Faucet Knobs Which Cause A Puddle Around The Sink Area. The Tub Drained Really Slow Which Created Standing Water While You Showered. We Left To Go Out On The Town After We Showered And When We Returned, There Was Still At Least A Foot Of Water In The Tub From When We Left And It Was Dirty At The Bottom. We Called The Front Desk And They Sent Ma... read more

Business response:

Thank you for your feedback Michael. I apologize for the unpleasant stay you had. I will be sharing this with my team so we can improve our overall product and service.

Kenneth

3 years ago

We were checked in at 6:30pm and the room was never cleaned. The luggage carts need to be replaced, they didn't roll properly. When checking out the clerk didn't respond to a request, it was if we were not heard, (request was fullfilled but we didn't know she heard us).

Business response:

Thank you for bringing this issue to our attention. Please accept our sincere apology. We pride ourselves on giving the best guest experience, and we are sorry we fell short in this instance. We will be addressing this so it doesn't happen in the near future.

3 years ago

Business response:

We are sorry to hear that you are disappointed in your experience with us. We take customer feedback very seriously. We invite you to share your concerns with us in further detail by contacting us directly so that we may personally assist you and make it right.

Chris

3 years ago

Avoid. Well past its prime Property is run down, staff is indifferent, AC is loud. At least they have a shuttle to Busch Stadium, but the driver was more than a little dictatorial. Not a fun stay. We will not be back.

Business response:

We thank you for your business and appreciate you taking the time to share your feedback about your experience.

Denny

3 years ago

Business response:

Thank you for staying with us. We appreciate you for taking the time to rate us.

Michael

3 years ago

Business response:

Hello Michael, thank you for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future.

edwin

3 years ago

This place was dirty

Business response:

We're sorry to hear your experience wasn't up to par. We appreciate your feedback and will be sure to use this as a coaching opportunity to enhance our product and service.

Sharlynn

3 years ago

Upon check-in. I was not asked for a photo id to confirm who I was. When I turned on the tv in the room. There was no signal. Called down to front desk. They were very short with their responses. Told me someone who come up from maintenance. After an hour went downstairs to check on tv. Front desk woman was again short responses when I asked questions. Never once was empathetic or apologetic for the inconvenience. Asked for a different room. Was told none were available. Checked on Expedia and several were available. They fi... read more

Business response:

Please accept our apology. We pride ourselves on giving the best possible guest experience and we are sorry we fell short in this instance.