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Emerald City Energy
- Contractors
- Seattle, WA
About this business
Location details
8760 Greenwood Avenue North, Seattle, WA, 98103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The job took 4.5 days and went smoothly. The two installers were nice guys and the house was kept clean and the outside cleaned up at the end of each work day. I went with the Simonton windows rather than the Milgard windows, due to the lower price and the transferable warranty. The new Simonton windows operate smoothly and look great. I was stupid enough to apply for a permit from the City of Woodinville, despite the three contractors I got bids from telling me I didn't need a permit. The City said otherwise so I applied an... read more
Business response:
Thank you for the kind review, “Your opinion does matter” good or bad these comments improve our service, employee confidence and morale. Don Clayton, Pres
We called for an appt. and they wanted an up-front deposit on a credit card. The estimate came in high, got an email quote no follow up.They clearly did not want our business. wedid notusethiscompany
Business response:
Dear [member name removed], I am very sorry we were not attentive to your needs, we should have given you better service. Many time we try to accommodate our customers with a phone quote to save the inconvenience of a home visit, my apologies. Respectfully, Don Clayton, Pres.
After months of research, we picked Simonton windows, and narrowed down to IMG for their experience with a previous installation in a similar 1950 home with the same sidings like ours. IMG?s bid was in the middle, though the sale was a typical sales job with promises. Sales rep, Jeff, was chatty and ran on. The lead foreman/tech was convincing. We outlined our requirements and expectations. Unfortunately, we should have it written down on the signed contract, only in email communication. IMG's Sales, Foreman, and installatio... read more
Business response:
[member name removed], I am very sorry you were dissatisfied with the installation, I take pride in our experienced installers and the work they do. This particular project was very difficult and challenging but in the end it turned very nice. Yes, I did come out to work on your home to make sure all was to your satisfaction and in the end you agreed that you were pleased. We did go beyond the normal scope of work to insure the windows were installed soundly. I do thank you for your comments, this information is very importa... read more
See above. Sent this company two requests through Angie's Listand did not receive the courtesy of a response. I received a call today from a representative from Intermountain. She was exceptionally nice and apologetic, stating that Intermountain never received my original two requests fora bid from Angie's List. But they were contacted about my negative review. She offered to have a bid done, but I have already selected another provider. However, I do see Intermountain in my neighborhod quite often, so if I need glass rep... read more
Business response:
Thank you for taking the time to write this review and I am very sorry we were not timely in our response, sometimes we over look Angie's list for service request. I am sure this was just an isolated case. Don Clayton, owner.
I've bought glazing and windows (which I installed) from Intermountain for years, primarily because their shop is only a couple of miles away and glazing is more or less a commodity and priced competively. When installation is not a factor, it is not really worth the trouble to get additional quotes. But how does the vendor respond when something goes wrong? The Intermountain's counter person made a 1/4" error transcribing my measurements onto their order form and the supplied glazing didn't fit. When I showed them the paper... read more
In general the job went well, although I had repeatedly asked to get the stop material ahead of time so that I could paint it before it was used, and that didn't happen as requested. Salesperson measured one window incorrectly and asked if I would accept a slightly larger window. I said I would if he agreed to covering the cost of a new sunshade, since the older one wouldn't fit the new window. He agreed to that, and upon trying to submit the bill I learned that the salesperson had left under unpleasant circumstances. The ow... read more
Business response:
Thank you for being patient and understanting. Mis-measures can happen although we strive to be as accurate as possibe it seems we are only human. Regarding pre-delivery of trim, if we promised to do this I am truly sorry we failed to do so. Respectfully, Don Clayton, Pres.
Save yourself the trouble. The salesperson was very nice and professional. When he visited for the estimate and said he would have an estimate for us in a couple of days. It has been eleven days, and each time we have called to ask where the estimate is, including from the sales manager yesterday, the response has been ''by the end of the day.'' Still no estimate in over a week from when it was promised. We would have been preferred they say, ''we're not interested'' instead of ''by the end of the day.'' (The only reason we ... read more
Business response:
We are truly sorry if there was a misunderstanding regarding the quote however it appears thart we did offer you number to consider. If you have not contacted a company to provide you the service you require feel free to contact me. Don Clayton, Pres.
Frequently asked questions about Emerald City Energy
How is Emerald City Energy rated?
Emerald City Energy has a 4.8 star rating with 401 reviews.
When is Emerald City Energy open?
Emerald City Energy is closed now. It will open at 9:00 a.m.