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Empire Management Group, Inc.
- Property Management
- Clermont, FL
About this business
Location details
1098 W Montrose St, Clermont, FL, 34711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We appreciate the helpful and polite treatment received from Mickail when we call Empire Management Group regarding issues from our subdivision.
Business response:
Your review is appreciated. We are glad to hear about the helpful and polite treatment you received from Mickail at Empire Management Group. Thank you for sharing. If you would be so kind as to leave me some feedback at the following link, please remember to select the green button for the Google review. https://birdeye.cx/4pmpmn
Today I contacted Empire Management Group with an issue I was having and the representative Joel Carrera was extremely helpful and very kind and professional. He went above and beyond to help me find a solution to the issue I was having.
Business response:
We are thrilled to hear that Joel Carrera was able to assist you with your issue. Thank you for sharing your positive experience with Empire Management Group, Inc. If you were so kind as to leave some feedback for me in the link below , Please select the Green Button for Google Review.! https://birdeye.cx/o1cw0r
Manuel provided great customer service. Professional, friendly and proficient.
Extremely unprofessional and unreliable. They consistently ignore emails, delay responses for weeks, and fail to address urgent requests despite multiple follow-ups. Their lack of communication, accountability, and basic professionalism has caused unnecessary delays in my project and frustration. I would not recommend their services to anymore.
Business response:
Hi Annette - We’re sorry to hear about your experience. Our team has already followed up with you to resolve this situation. If you still have any questions or concerns, please don’t hesitate to reach us at 407-770-1748 or email us at hoa@empirehoa.com.
Please read this review before you make a tremendous mistake!!! please I promised myself I would try to not let this happen to others. The Owner and management of this terrible property are in my experience the worst type of people. My son was put into a dangerous life threatening situation in this building and to my knowledge the perp still resides there free of rent. This is where it get interesting when the proper parties where made aware of the situation they attacked mt 20 year old son putting himself through college an... read more
Business response:
Sir, You have the wrong company we are not this and we do not deal with evictions. You have the wrong company. We checked and do nto have you or your son anywhere on any of our communities or properties. We do not do rentals or any of this. You are looking for the other Empire company.
Don't use CLICK PAY, it's insufficient third party, empire using this portal charging people late fee because the portal takes 3-7 business days to post it to your account, it is contradicting law of the land which stated payment time are determined by the day of payment not the date , it's recieved. Alina lied to me and promissed to help wave the fees , but when I called , she asked me to pay. #Somersetchase HOA members were no help to me.
Business response:
Susan, We’ve been through this multiple times. The payment deposits once your bank has cleared the payment which is why it’s very clear to pay before due date to ensure deposit and clearing the payment within 3 days form due date. Based on your and others feedback we are changing the payment provider already and are testing it with some communities. The board and everyone has waived your fees multiple times, but you keep fighting and arguing rather and trying to help make this any easier. It was even discussed with you dir... read more
To be honest, they are the only thing I hate about house management. They don’t communicate back, they rather take photos and send you notifications/violations numerous times than to solve problems with the home owners, and they are very petty. They don’t give their rules out prior to purchasing your home, and then they hit you with numerous violations about everything. I think that’s very predatory, and they really don’t behave like humans who want others to succeed and live in peace.
Unresponsive, unreliable, unprofessional. If you are looking fro a good management company, keep looking
They mishandle the cases, do not communicate, and are unprofessional in doing roadwork
Frequently asked questions about Empire Management Group, Inc.
How is Empire Management Group, Inc. rated?
Empire Management Group, Inc. has a 4.5 star rating with 1,060 reviews.
When is Empire Management Group, Inc. open?
Empire Management Group, Inc. is closed now. It will open at 9:00 a.m.