Encompass Health Rehabilitation Hospital of Pensacola

Fred C. 

on Yelp

a year ago

The administration was hateful and not at all helpful. They forced us to take a stroke patient home to a house that had nothing for a disabled person. We asked for two weeks nursing care to get our house ready. They would not even consider it. I'm sure it would hurt there home discharge stats. They did not care what was best for the patient. The therapists did a good job. I would not recommend this facility. Every door is locked. It is like a prison and no one wants to talk with you. Had to give one star because zero is not ... read more

Claudia L. 

on Yelp

3 years ago

I would not recommend this facility. Patients are just a number in which they push out within a week and a half no matter if they are ready to leave or not. Case manager was defensive, not helpful at all. It is a racket in which they get a certain amount from Medicare per patient. They don't care if the patient is ready to leave or not, they are going to turnover that bed. No bedside manner at all- staff is cold and matter of fact. The ONLY reason they get one star is cleanliness. Would not recommend. Just a factory.... My ... read more

Claudia L. 

on Yelp

3 years ago

I would not recommend this facility. Patients are just a number in which they push out within a week and a half no matter if they are ready to leave or not. Case manager was defensive, not helpful at all. It is a racket in which they get a certain amount from Medicare per patient. They don't care if the patient is ready to leave or not, they are going to turnover that bed. No bedside manner at all- staff is cold and matter of fact. The ONLY reason they get one star is cleanliness. Would not recommend. Just a factory.... My ... read more

M S. 

on Yelp

4 years ago

Let's start with the positives. The place is new and clean. The rooms are private. The food is top notch. Most of the staff is friendly. I will say, if she pushed a button for something they were typically there within 10 minutes, which believe me, is quite good these days. If this was a hotel, I'd give it 5 stars, but it isn't a hotel, it's a rehab place and upon entering one expects a certain level of training and care, and unfortunately this is where things go south. First let's discuss the complete lack of transpar... read more

M S. 

on Yelp

4 years ago

Let's start with the positives. The place is new and clean. The rooms are private. The food is top notch. Most of the staff is friendly. I will say, if she pushed a button for something they were typically there within 10 minutes, which believe me, is quite good these days. If this was a hotel, I'd give it 5 stars, but it isn't a hotel, it's a rehab place and upon entering one expects a certain level of training and care, and unfortunately this is where things go south. First let's discuss the complete lack of transpar... read more