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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Thank god I found out how much of a scam this was before I sunk to much money in! Right after i made it past the 30 day/1000 mile period to file a claim my truck broke after a long trip! Long story short, the policy that i was told covered everything DIDNT cover everything as i was told it would! They denied a claim for an EGR valve that wasnt covered and had the audacity to suggest I had lied about the truck not have any issues when i bought the policy! Interesting enough i called 2 times to get my policy information which ... read more
Business response:
Jim, we’re sorry to hear about your recent claims experience. We truly value your business and want to help. If you'd like, we can provide additional support or guidance where possible. Please email us at feedback@endurancedirect.com with your name and coverage plan number, and we will be in touch soon. Thank you.
Will not cover engine oil consumption issue said it was a maintenance problem will not cover oxygen sensor what a rip off they lie SAVE YOUR MONEY
Business response:
We’re sorry to hear your claim didn’t go as expected, Howard. Our goal is to provide the best protection for your vehicle, and we understand this situation may have caused some stress. If you're willing, please contact us at feedback@endurancedirect.com so we can help answer any questions about your coverage. Thank you, The Endurance Team
Company the company is a complete scam, claiming to “provide a warranty for your vehicle“ they refused to honor a claim on the basis that exposed part, specifically a brake rotor had rust on it. According to several mechanics with whom I’ve spoken, there is no such thing as a break rotor that doesn’t have rust on it. Clearly, this was just a way to get out of honoring the commitment they made. I do not believe this company has any desire to actually serve customers, it is a scam.
Business response:
Keith, we’re sorry to hear about your experience. We’d like to learn more about it and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com. Thank you, The Endurance Team
I have been with Endurance for over a year, but when it came time for them to honor my vehicle service, they failed me. When my car needed the Valvetronic Actuator and Eccentric Shaft replaced, the mechanic submitted a service claim to Endurance, but we hit several roadblocks. Endurance's senior claim adjuster, Kyle Cunning, inspected the vehicle and suggested the issue might be due to infrequent oil changes. After I provided documentation proving regular oil changes as per BMW's 10,000-mile interval, Endurance still denied ... read more
Business response:
Hi, Martin. We’re sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at feedback@endurancedirect.com with these details of your situation and contact information, and we will be in touch. Thank you.
If there was a way to rate this scamful business a no star rating, I would. This company is full of misleading and empty promises. I bought an Extended warranty for my 2017 Chevy Silverado Rocky Ridge K2 model truck. This truck comes stock with this package from GM and I triple checked this truck came this way after they denied the claim to fix the transmission. When I purchased this policy, I answered all of the questions on the phone with the rep and told them everything I could think of about the truck. As I had bought th... read more
Business response:
Preston, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. If you have other questions while you wait to hear from us, please email feedback@endurancedirect.com and a representative from our customer service team will get back to you. Thank you.
Customer ********************** was good. I cancelled my policy within the first week. Too many exclusions to see any value in the plan.
Endurance is a rip off. They do not cover repairs. On our traverse, the transmission needed work and it was from normal *********** and they wouldn't cover it. They kept coming up with different excuses why they wouldn't cover the repairs. That's the purpose of having extended warranty to help cover the costs of normal *********** on a vehicle. Endurance is a complete scam!!
Business response:
****** and *****, thank you for your feedback. We strive to make every customer experience positive, and were sorry we have not met your **************** like to see what we can do to make things right as quickly as possible for you. Please email us directly at ************************************ and we will be in touch soon. Thank you, The Endurance Team
No STARS by choice but the website required i select one!! I'm very disappointed with them. As soon as they received a claim for an oil leak on my **** F250 Deisel they decided to let me know that they would be declining the claim and cancelling the warranty.I was sold the warranty on a 2015 Deisel that was modified by previous owner, I wasn't aware, nor did anyone go about making me aware. So, when the representative went to the dealership to review; no lets no pay let's cancel. When i spoke with them they would not take ow... read more
Business response:
******, we would like to apologize for your recent experience. We pride ourselves on our customer ********************** and high-quality standards. We would like to make things right. Please email *********************************** with these details and your coverage plan information, and we will be in touch soon. Thank you, The Endurance Team
I had to endure Endurance and it was not a 'peace of mind' experience like they advertise, but rather like doing business with the devil. Bait and switch.They denied the claim after I fulfilled the ***** mileage and first month requirement. I had their Supreme coverage with zero deductible and all I got was zero coverage after paying two months into it for a relatively inexpensive claim.With each customer ********************** *** I spoke to, the reason changed as to why the claim was denied. The part was a covered part und... read more
Business response:
****, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ***************************************** you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,944 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is open now. It will close at 5:00 p.m.