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EnergyAid - Citrus Heights, CA
- Solar Installation
- Citrus Heights, CA
About this business
EnergyAid is a leading provider of high-quality service, maintenance, tune-ups and system evaluations for residential and commercial customers. Management of EnergyAid has collectively over 100 years of experience in the solar power industry and are passionate about making sure system owners realize their expectations when it comes to system performance, utility bill reductions and a positive effect on greenhouse gasses.
Location details
8035 Madison Ave A-4, Citrus Heights, CA, 95610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Jared is an excellent technician, unfortunately the circuit board recommended by Solar Edge did not fix my Solar System. Solar Edge is now recommending a new inverter.. I am waiting to hear back from Energy Aid. My system has been off line since January.. Looking forward to when it is operational again!!
Business response:
Thank you for sharing your experience, and I'm genuinely sorry to hear about the delay in getting your system operational again. Clearly, Jared has been doing his best as a technician, and it's unfortunate that the initial solution recommended by Solar Edge did not resolve the issue. We understand the importance of having a working solar system, especially considering the time it has been offline since January. We appreciate your patience and understanding during this time.
He did a great job, was very efficient and will return to put in a new meter that will solve the problem. I vote that he is a keeper!!
Business response:
Hi, Altion. Thank you so much for your kind words and support! We're thrilled to hear about your positive experience and are equally excited about the upcoming installation of the new meter. Your satisfaction is our top priority, and we're grateful for your vote of confidence. Rest assured, we'll continue to deliver the high-quality service you've come to expect. Thanks again for choosing us!
Great job!
Business response:
Hi, Brian. Thanks for taking the time to share your positive experience. We truly appreciate it!
Marco was quick, thorough and informative
Business response:
Hi, Fred. Thank you so much for taking the time to complete our survey and for sharing your positive experience with Marco. We're delighted to hear that his attitude toward service exceeded your expectations, being quick, thorough, and informative. Marco is a valued team member, and feedback like yours helps us recognize and celebrate his commitment to providing outstanding service. We'll be sure to pass along your kind words to him. Thanks again for your feedback, and we look forward to serving you again soon!
Honest, capable service...
Business response:
Hi, Kevin. Thank you for taking the time to provide your feedback! We are thrilled to hear about your positive experience with Marcos Gonzales. His commitment to delivering excellent customer service truly sets us apart. We are looking forward to serving you again!
The guy was very professional and he shared some information with me and answered my question
Business response:
Hi, Jean. Thank you so much for taking the time to provide your feedback. We're thrilled you had a positive experience with Marcos Gonzales' professionalism and responsiveness to your questions. We always strive to deliver top-notch service and valuable information to our clients. Your comments are greatly appreciated and will be shared with our team. We are looking forward to serving you again in the future!
Cordial! Explained everything before and after the visit.
Business response:
Hi, Claire. Thank you for sharing your experience! We are thrilled to learn about the positive impact that Marcos Gonzales had on your visit. His friendly approach and eagerness to educate our customers reflect our commitment to customer service and guarantee that customers like you leave feeling well-informed and satisfied. We are delighted to have served you!
Explained what needed to be done and got it done quickly!
Business response:
Hi, Scott. We are delighted you had a positive experience with Gabriel Mendoza and Brian Vigil. Providing clear explanations and efficient solutions to all our customers is something we take pride in. Our commitment to exceptional customer service makes us stand out, and we are thrilled that it has been acknowledged. If you need further assistance, please do not hesitate to contact us. We are always here to help!
Marcos was unable to arrive until 2 pm, but installed the new T-Mobile 5G cellular modem quickly and professionally.
Business response:
Hi, Dan. Thank you for sharing your experience with us. We are pleased to know that Marcos was able to install the new T-Mobile 5G cellular modem quickly and professionally. However, we understand that he missed the provided timeframe window. Your feedback is critical to us, and we are committed to providing you with the best possible service. If there is anything else we can do to improve your experience, please don't hesitate to let us know.
Frequently asked questions about EnergyAid
How is EnergyAid rated?
EnergyAid has a 4.9 star rating with 325 reviews.
When is EnergyAid open?
EnergyAid is closed now. It will open on Friday at 8:00 a.m.
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