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Epiphany Dermatology
- Dermatologists
- Mesquite, TX
About this business
Location details
2704 N Galloway Ave #101, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Doctor just said since I have Medicaid all he can give me is what I already have. didn't really look have any suggestions on what i should do or try. I think because i wasn't using self pay he didnt care to help me he was so fast to be in and out. I asked him to look at photos of it in different stages and he didn't acknowledge my pain or struggles wouldn't look at any of my pictures just said this is what he thinks it is and he can't help me because my insurance. I think he just seen that I had Medicaid and didn't really wa... read more
Business response:
Dear Lorenda, We’re truly sorry to hear that you had an unsatisfactory experience. Our primary goal is to provide every patient with the highest standard of care, and we regret that we fell short of your expectations. Our providers are committed to addressing all patient concerns, and we’d be happy to reconnect if there are any unresolved issues. If you’d like, we can arrange a phone call with your provider to further discuss your questions. To coordinate this, please contact the clinic and ask to speak with the clinic man... read more
I had to wait over 30 minutes past my appointment. The assistant Skyler asked if I had new medications since my last visit. I said that I didn’t know, but that I had a list. She wouldn’t accept my printed list of medications, but wanted me to choose and read them off to her. She was not compassionate.
Never fix the problem that I’m coming in about
Business response:
Hello Ty'von, Thank you for taking the time to share your feedback. I regret to learn that you felt your issues were not resolved. Your feedback is greatly appreciated and I will bring this experience to the team's attention. If you would like, please contact the office and request to speak with a manager to share more about your experience.
I had questions about billing with regard to office visit being $140 plus the procedure being another $140 bringing the total for that one day to almost $300. I have a high deductible health plan, and I understand there can be a high cost associated with the visit. If the office visit charge was less, say 70 or 80, I would not have had an issue with payment that day. I was told that the office is not able to send a bill, not able to set up a payment plan. Payment must be made that day. For the next visit, I was informed t... read more
Business response:
Hello Aeris, Thank you for taking the time to share your feedback. We are committed to delivering excellent patient care and want every patient to feel satisfied with their visit. Your feedback is greatly appreciated and I will bring your concerns to the team's attention. If you would like, please contact the office and request to speak with a manager to share more about your experience.
My experience turned out great. My concern was the spots on my face I was afraid it could be cancer but it wasn’t Just pops up as I get older. The Staff and Dr LE was great friendly and set my mind at ease. I wouldn’t hesitate to coming back if the need be.
Fast check in, almost no wait time. Great experience!
Doctor was in hurry, she didn’t want to hear for us.
Business response:
Hello Elyas, Thank you for taking the time to share your feedback. We apologize that your experience felt rushed and dissatisfactory. We are committed to delivering excellent patient care and want every patient to feel satisfied with their visit. Your feedback is greatly appreciated and I will bring your concerns to the team's attention. If you would like, please contact the office and request to speak with a manager to share more about your experience.
Frequently asked questions about Epiphany Dermatology
How is Epiphany Dermatology rated?
Epiphany Dermatology has a 4.5 star rating with 1,750 reviews.
When is Epiphany Dermatology open?
Epiphany Dermatology is closed now. It will open tomorrow at 8:00 a.m.