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ePremium Insurance Agency, LLC
- Home & Rental Insurance
- Mason, OH
About this business
Location details
4605 Duke Drive, Suite 300, Mason, OH, 45040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I attempted to contact ePremium through the contact methods listed on their website. I called the phone number provided on their website multiple times, but the calls were not answered and disconnected without reaching a representative. I also attempted to contact the company via their published customer service email address. All emails were rejected and bounced back, stating that the email addresses do not exist or are not accepting messages.Because I have been unable to reach the company by phone or email, I am concerned ... read more
Business response:
Dear ***** ****** – We apologize for the delay you experienced in being able to speak with one of our Customer Service Representatives, unfortunately we have had higher than normal call volumes. I have been advised by our Customer Service team that a follow-up email was sent to you on 4/30/2026 and one of our representatives placed a call to you on 5/5/2026. Based on the feedback I have received, it appears that your initial concerns have been resolved. If you need any further assistance from ePremium, please contact us at *... read more
The absolute worst company to get your insurance through. I have been dealing with "debt" that was supposed to be paid back in 2024. I have contacted my "adjuster" multiple times with no response. I then threaten to talk to upper management then i finally got a reply. He then ghosted me AGAIN. I contacted epremium through the website to get someone else to finally contact me and NOTHING. I am now sitting on interest for something that could've been fixed a long time ago. They also used my insurance to pay for some one else's... read more
ePremium is a scummy company. I became sick and was hospitalized just one week after moving into an apartment. I was asked to leave the apartment after failing to make the following month's rent payment. I tried to cancel my policy with epremium since I would no longer be needing it. They emailed me a payment reminder complete with my policy number. When I tried to log into my account I received a message saying my account number is not recognized. When I tried using their payment site, it recognized my policy number with no... read more
Business response:
Hello *****, We regret the negative experience you had especially when dealing with the health issues you mentioned. We also apologize for the long delay in replying to your review. From what I can tell, your insurance policy has been canceled. If there is any further assistance needed, please contact us to help. Regards, Rob V******** VP of Insurance Operations
ePremium is a scummy company. I became sick and was hospitalized just one week after moving into an apartment. I was asked to leave the apartment after failing to make the following month's rent payment. I tried to cancel my policy with epremium since I would no longer be needing it. They emailed me a payment reminder complete with my policy number. When I tried to log into my account I received a message saying my account number is not recognized. When I tried using their payment site, it recognized my policy number with no... read more
Got an unsolicited email from this comapny claiming my current ins was expiring , which its not. In the email it told me to go to my mngs office wih proof of ins , then signed the email like it was from my leasing office ... which it wasnt
Attempted to call multiple times to cancel a policy as my lease ended. When I try to cancel online they instruct me to call them (of course right!??!) I have yet to speak with anyone and have been waiting on hold for hours on end. I would highly recommend avoiding this company at all cost. If this is the way to service customers that don't have a claim CAN YOU IMAGINE HOW THEY'D IGNORE YOU IF YOU DID? Go with someone else and avoid this headache.
CERTIFICATE OF INSURANCE Issue Date: Start of Coverage: 9/27/2023 Current Term: 9/27/2023 - 9/27/2024 Insured **** ***** Dallas, TX, I am soo disappointed, confused as too who is my actual renters insurance company! Is it ******* *********Company *** **** ******* ***** ****, Oklahoma City, OK, EPremium insurance or? © 2024 ********** ********* Insurance LLC. All rights reserved. .?Or is it ******.com which I did log into clearly this wasn't mentioned ?? early on! I was took by the insurance adjuster mind you I was just in a ... read more
Not user friendly website.Shady business practices so that you feel like you must purchase from them. Ridiculous not to be able to check if your declarations page is uploaded and in the system.
Business response:
Thank you for your feedback. We are working to improve our website, and there is no requirement to purchase insurance from ePremium Insurance Agency. Regarding your declaration page, this is emailed to you directly after purchasing a policy. I am not sure what you mean by checking to see if it is uploaded. We would be glad to help you. Please contact us at ************ ** **************************
Go with the bigger companies like ***** ****. They drag. My claim isnt even large its taking months.
Business response:
Hello ******** and thanks for your feedback. We are the agency and do not control the claims process for the carrier but it is important to us that you have a positive claims experience. If you are still having trouble with your claim, please contact us at ************************************* so we can see how we can help.
Frequently asked questions about ePremium Insurance Agency, LLC
How is ePremium Insurance Agency, LLC rated?
ePremium Insurance Agency, LLC has a 4.5 star rating with 2,691 reviews.
When is ePremium Insurance Agency, LLC open?
ePremium Insurance Agency, LLC is closed now. It will open at 8:00 a.m.