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Eric Rogers of Mutual of Omaha Mortgage
- Mortgage Lenders
- Dallas, TX
About this business
Location details
4835 Lyndon B Johnson Fwy, Suite 320, Dallas, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
The promptness of his communication and the ease of submitting documents ! He was AWESOME !
Business response:
I'm absolutely thrilled to hear about your positive experience, Vicki! Your feedback is greatly appreciated. I strive to make the mortgage process as simple and efficient as possible for every client. It was my pleasure to assist you and I'm glad that you found the communication and document submission process to be seamless. Thank you for choosing Mutual of Omaha Mortgage and for your kind words. Please feel free to reach out if you need assistance in the future.
Verified by Mutual of Omaha Mortgage
Eric was more than communicative, laid out the process prior to initiation, and worked with my schedule. Even pushing the loan ahead of schedule to meet deadlines. He picked up every call, answered every text, and replied to every email. Even saving me money on my home insurance. Fantastic experience.
Business response:
I'm truly grateful for your positive feedback, Joshua. It was a pleasure working alongside you throughout the process. Your satisfaction is the driving force behind my commitment to delivering quality service. I'm glad to hear that our interactions and the speed of the process met your expectations. I'm also pleased to have been able to help you save money on your home insurance. Once again, thank you for choosing Mutual of Omaha Mortgage and for the 5-star rating. Should you need any further assistance, feel free to reach o... read more
Verified by Mutual of Omaha Mortgage
Thank you Eric and Chad for all your hard work to get us this mortgage. we really appreciate it. you were so easy to talk to, you answered all our questions! we are very pleased!
Verified by Mutual of Omaha Mortgage
Eric Rogers
Business response:
Thank you so much, Susan! It was a pleasure helping you with your mortgage needs. I'm glad to hear that your experience with Mutual of Omaha Mortgage was a positive one. Thank you for taking the time to leave a 5-star review!
Verified by Mutual of Omaha Mortgage
The communication
Business response:
Thank you so much, Donald, for your 5-star review of my services at Mutual of Omaha Mortgage! I'm so pleased that the communication was excellent and that you were satisfied with my level of service. It was a pleasure working with you, and I wish you all the best.
Verified by Mutual of Omaha Mortgage
Communication with Eric R was great.
Verified by Mutual of Omaha Mortgage
Eric worked with what I wanted to do and for me a great deal with a VA loan
Verified by Mutual of Omaha Mortgage
I'm sure Eric is very busy, but initially it took weeks to get back in contact with him. I left messages and heard nothing, so I continued to call. Once we got the ball rolling, Eric was very helpful and worked with me to understand exactly what the app asking for. This was very important working exclusively online and I appreciate that. However, there are question about my loan that I never got answers to, specifically, my rate, and why I paid for points and ended up with a higher rate than we discussed. When the notary was... read more
Business response:
I appreciate you taking the time to share your experience, Darla. You're right, there were some communication challenges at the start, and for that, I apologize. I'm glad to hear that once our communication became more consistent, you found the assistance you needed. I understand your concerns about your loan, the rate, and the points you paid. I'd like to address those concerns directly to ensure you have all the information you need. I apologize for the confusion with the notary and the check delivery as well; these are v... read more
Verified by Mutual of Omaha Mortgage
I felt like I was in the dark a lot and did not have good communication. I felt like I did most of the work.
Business response:
Thank you for taking the time to leave a review, Stacy. We're sorry to hear that your experience with Eric Rogers at Mutual of Omaha Mortgage did not live up to your expectations. Clear communication is fundamental to our service, and it's regrettable to learn that you felt this was not delivered. We value your feedback and will use it to improve our processes and communication. We hope you'll give us another opportunity to assist you better in the future.
Frequently asked questions about Eric Rogers of Mutual of Omaha Mortgage
How is Eric Rogers of Mutual of Omaha Mortgage rated?
Eric Rogers of Mutual of Omaha Mortgage has a 4.6 star rating with 40 reviews.
When is Eric Rogers of Mutual of Omaha Mortgage open?
Eric Rogers of Mutual of Omaha Mortgage is closed now. It will open at 9:00 a.m.