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Eric Rogers of Mutual of Omaha Mortgage
- Mortgage Lenders
- Dallas, TX
About this business
Location details
4835 Lyndon B Johnson Fwy, Suite 320, Dallas, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Have stated multiple times that the closing disclosure was incorrect in the amounts listed. Was assured it would be fixed. When receiving the wire, it was at the incorrect amount of the funding, pulling from the cash back the incorrect amounts to send to creditors, that had been given different amounts due, but funding went with the old amount on the disclosure and have not updated. Also NO communication on the process of the payoff "checks" for the required with held amounts from the total closing loan amount. Am not happy ... read more
Business response:
Dear Marylou J, Thank you for providing feedback on your experience. A review of your file indicates that you had paid down several debts after the disclosures had been issued. While we asked for updated statements on those accounts, obtaining them would have delayed the closing, which you did not wish to delay. As a result, some of the payoffs were higher than they needed to be. These overpayments will either be refunded to you or issued as a credit by those creditors. While we regret that you are not happy, you were giv... read more
Verified by Mutual of Omaha Mortgage
When we first started speaking to Eric about refinancing our home he gave us a quote as to how much our loan would be. Once we get to the closing disclosures we saw a completely different price. The closing price they gave us was decent but it was definitely a shock given what we were told to expect before. There wasn’t any communication between the first quote and the closing to inform us of this change. Everything else was great but this little bit of information would have made our experience a lot better.
Business response:
Thank you for your feedback, Isabel. I apologize for any confusion or stress that may have occurred due to the change in closing cost. My goal is to ensure transparency and good communication throughout the entire process. I appreciate your constructive criticism and will certainly keep this in mind for future interactions. I'm happy to hear that, despite this hiccup, your overall experience with Mutual of Omaha Mortgage was positive. Please don't hesitate to reach out if you have any more questions or need further assistanc... read more
Verified by Mutual of Omaha Mortgage
This experience was the worst. I have refinanced properties numerous times, and this one lacked communication, commitment, and honesty, and unwilling to correct it when brought to the surface. I can produce documentation to support my issues. Eric Rogers and M. Fendler received a poor rating from me. I am here for further discussion if you desire to correct this issue or improve services. I felt discriminated against. I don't use that word, but it is necessary to speak truthfully. In addition, I don't normally do surveys if ... read more
Verified by Mutual of Omaha Mortgage
Communication. We had to reach out to get any details or Information in what the next steps were or what we were waiting on. Told multiple time that they had everything they needed and then the next day a new list of things needed. Had to repeat steps multiple times. (Like credit verification calls) Very little communication or walking through process. Told we would close in May, and wouldn’t not need to make any May payment for credit cards or mortgage. Then told late May we need to make all those (already late) payments. W... read more
Frequently asked questions about Eric Rogers of Mutual of Omaha Mortgage
How is Eric Rogers of Mutual of Omaha Mortgage rated?
Eric Rogers of Mutual of Omaha Mortgage has a 4.6 star rating with 40 reviews.
When is Eric Rogers of Mutual of Omaha Mortgage open?
Eric Rogers of Mutual of Omaha Mortgage is closed now. It will open at 9:00 a.m.