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Essential Lending
- Finance
- Fort Worth, TX
About this business
Location details
3509 Hulen St., 116, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Good service from rh
Business response:
Chad, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at hello@wiseloan.com. Best regards, Essential Lending
1. Called customer service 8 times and could not reach a team member. 2 requested call backs 4 times and never was called back 3. They have the wrong payment date as 1/9/2026 and should be 1/15/2026. 4. Tried using their chat service and same issue as above. 5 chat service said a team member will respond to your email. And it never happened. Overall not a service one needs to be associated with.
Business response:
Thomas, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. We will contact you within 24 hours; otherwise, do not hesitate to contact us directly at hello@wiseloan.com. Best regards, The Call Center
17 days, 15 emails, several callback requests, several call ins waiting on hold and phone abruptly disconnects, several chats with the chat system, 3 negative reviews, 5 messages left with overflow team. All of my time effort, STILL NO RESPONSE FROM ANYONE THAT IS CONCERNED ABOUT DOUBLE PAYMENTS BEING TAKEN FROM FROM MY ACCOUNT TWO TWO MANY TIMES. TRUST IN THE COMPANY I HAVE NONE
Business response:
Shanequa, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. We will contact you within 24 hours; otherwise, do not hesitate to contact us directly at hello@wiseloan.com. Best regards, The Call Center
I am a current client with Wise, approximately 3 weeks ago I was having major issues and became very disappointed. For 3 weeks I attempted many times every communication method offered. The disregard, to all my many attempts with no responses or resolutions . For some reason double payments, were occurring and creating a mess. Fast forward 3 weeks finally reach a representative who cared and noticed the urgency of the situation. was just concerned as I was. Together we worked and the issue ended resolved and I was ver... read more
Business response:
Shanequa, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. We will contact you within 24 hours; otherwise, do not hesitate to contact us directly at hello@wiseloan.com. Best regards, The Call Center
I always have excellent service with you, no negative feedback very helpful and great communication.
Business response:
Iantha, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at (800) 516-7840 or email hello@wiseloan.com. Best regards, Wise Loan
The person I spoke with this morning was very helpful, She answered all my questions.
Business response:
Iantha, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at (800) 516-7840 or email hello@wiseloan.com. Best regards, Wise Loan
Cannot get a llive body on the phone unless you hold forever and then they say that they cannot help you. My loan was supposed to be funded on Friday and I missed an e-mail saying there was an issue. Reponded to e-mail late yesterday afternoon and stil l no calls from anyone regarding this. Finally got approved today. Poor customer service.
Business response:
Diana, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. We will contact you within 24 hours; otherwise, do not hesitate to contact us directly at (800) 516-7840 or email us at hello@wiseloan.com. Best regards, The Call Center
Excellent customer service. Funds deposited into my account prompt. Reasonable payment schedule.
Business response:
Veronica, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at (800) 516-7840 or email hello@wiseloan.com. Best regards, Wise Loan
Very nice customer service. Explained everything in detail.
Business response:
Veronica, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at (800) 516-7840 or email hello@wiseloan.com. Best regards, Wise Loan
Frequently asked questions about Essential Lending
How is Essential Lending rated?
Essential Lending has a 4.6 star rating with 4,251 reviews.
When is Essential Lending open?
Essential Lending is closed now. It will open tomorrow at 7:00 a.m.