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Essential Lending
- Finance
- Fort Worth, TX
About this business
Location details
3509 Hulen St., 116, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
They was very polite and helpful
Business response:
Henry, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at (800) 516-7840 or email hello@wiseloan.com. Best regards, Wise Loan
Worst experience, I paid the full amount 2 day after receiving the loan. 1 week later they are charging me $144+$17 stating I need to pay for the interest of the loan that wasn't paid. However my account shows payment on 9/20 and posted on 9/23. This is unethical amd robbery what they are doing great. Will never refer business to them!
Business response:
Lilia, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. We will contact you within 24 hours; otherwise, do not hesitate to contact us directly at (800) 516-7840 or email us at hello@wiseloan.com. Best regards, The Call Center
Buen día antetodo un cordial saludo. Pero ustedes depositaron en mi cuenta dinero sin yo haber firmado ningún contrato y menos autorizado ese crédito. Por favor necesito que inmediatamente hagan el reverso, me parece un abuso de su parte no haberme consultado
Business response:
Dear Franklin Sanchez, Thank you for your communication regarding a fraudulent loan. We have taken the steps to reverse the funds that were deposited into your bank account. In addition, we have provided you with a fraud affidavit to complete so we can process your claim. Once we receive the completed fraud affidavit we will complete the processing of your claim and update the Credit Bureau as well. We are sorry to hear that you have been a victim of Identity Theft. If you have any further questions, please contact o... read more
Great customer service!
Business response:
Adriane, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at (800) 516-7840 or email hello@wiseloan.com. Best regards, Wise Loan
Great Customer service!
Business response:
Adriane, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at (800) 516-7840 or email hello@wiseloan.com. Best regards, Wise Loan
Was told I was approved and then nothing!! No phone call no email nothing. I called 6 times got hung up on 3 waited 15 minutes on hold on the other 3. Terrible company very un professional and extremely poor communication!! Actually glad I didn't get a loan if they are like this. I'd stay far away if I were anyone else
Business response:
Mike, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. We will contact you within 24 hours; otherwise, do not hesitate to contact us directly at (800) 516-7840 or email us at hello@wiseloan.com. Best regards, The Call Center
They did a good job explaining everything and getting all my information
Business response:
Mike, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. If we can be of further assistance, please do not hesitate to contact us directly at (800) 516-7840 or email hello@wiseloan.com. Best regards, Wise Loan
I have been trying for 9 hours to talk with someone or get a response from my email and it hasn’t happened
Business response:
Dear Ms. Farmer: We are in receipt of your recent communication regarding attempts to communicate with our office on July 5, 2024. Customer service is our #1 goal, and we would like to apologize for the delay in responding to you. The Company experienced a more than average number of emails and phone calls during this time period due to the holiday weekend. We look forward to your continued business and thank you for choosing Wise Loan for your loan needs. Sincerely, Essential Lending d/b/a Wise Loan Compliance
Horrible customer service. I will no longer be doing busy with this company and suggest no one else does.
Business response:
Stacy, thank you for taking the time to provide your experience. We value your insights and strive to go the extra mile to assist you. We will contact you within 24 hours; otherwise, do not hesitate to contact us directly at (800) 516-7840 or email us at hello@wiseloan.com. Best regards, The Call Center
Frequently asked questions about Essential Lending
How is Essential Lending rated?
Essential Lending has a 4.6 star rating with 4,251 reviews.
When is Essential Lending open?
Essential Lending is closed now. It will open tomorrow at 7:00 a.m.