Extended Stay America - Albuquerque - Airport

Business response:

Cecilia, it's delightful to read your positive review of your stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to post your review of Extended Stay America. It feels great to know you had a relaxing stay in your well-appointed room. However, we are sorry for the inconvenience caused. Your feedback about the fire alarm going off will be discussed with our maintenance team for review and action. Your review is appreciated, and we look forward to welcoming you in the future. Sincerely, Hotel Management 

Business response:

Drake, we are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. However, we have our pest control company scheduled to treat the room and the property soon. Thank you for being our guest, and we hope you will visit us again the next time you... read more

Business response:

Romana, it was a pleasure to have you as our guest at Extended Stay America. We are glad to read you had a comfortable stay and were impressed with your room. We value your feedback and We hope to have the opportunity to welcome you back. Sincerely, Hotel Management