Extended Stay America - Albuquerque - Airport

Business response:

Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you were disappointed with our selections at our complimentary grab-and-go breakfast. Your comments will be shared with our Brand Leaders to assist them in determining new breakfast offerings for future implementation. We value your feedback and hope you will give us another chance to impress you on your next visit. Sincerely, Hotel Management 

Business response:

Jesica, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Darrick, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Ronnie, thank you for being our guest. We are pleased overall you enjoyed your stay and found us to be a good value. Your feedback in regard to the odor issue will be shared with our housekeeping team so that they will be more diligent in their efforts. Thanks again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Courtney, we appreciate you choosing our hotel and for providing your review. Although you had an overall pleasant stay, we are sorry that we couldn't hit the mark of your expectations for a perfect visit. Your feedback will be discussed with the appropriate individuals in an effort to improve our future guest experience. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thanks so much for the review. We are pleased everything went well for you during your visit and that our location made it even better. Thank you for choosing us, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. Although you had a pleasant stay, we are sorry for the issues you had during your visit. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your re... read more