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Extended Stay America - Appleton - Fox Cities
- Hotels
- Appleton, WI
About this business
Location details
4141 Boardwalk Ct., Appleton, WI, 54915, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Blah Check in wasn’t great. I had to fill out two forms and meanwhile they still asked me the same questions as the forms. Front desk was talking about management in a negative light. Wasn’t listening to me when I gave answers such as not having a pet??!! Tried to charge me for a pet anyway. I prepaid and they tried charging me again. Facility smells like smoke all throughout and is not very nice.
Business response:
Thank you for staying at our hotel. We are sorry to know about your interaction with our front office associates at check-in. We will share your comments with our team to enhance our service level. We also apologize for the smoke smell you experienced. We will utilize your feedback for the smoke smell to enforce our no-smoking policy more effectively. We hope you will allow us to redeem ourselves. Sincerely, Hotel Management
It is always the best place to stay and very professional. Can’t complain about nothing.
Business response:
Thank you for posting a review about your experience at Extended Stay America. We are delighted to read you loved everything we had to offer and that our associates delivered the professional service you had expected. Should your travels bring you back this way, it would be our pleasure to host you again. Sincerely, Hotel Management
Although located directly next to busy Hwy -41 North sleep was undisturbed. In room control of heating/cooling.and Constant fan option helped lessen ambient traffic.. And it was toasty warm in the room despite the 8 degree overnight windy temps outside. Love Wisconsin weather!
Business response:
It was a pleasure to read about your experience at Extended Stay America. We are delighted to know that we were able to provide you with a comfortable and quiet stay. On behalf of everyone, we like to invite you to our property for another visit. Sincerely, Hotel Management
The stay was quiet and comfortable as we needed to get business done. The room was not clean. I can see the dirty carpet especially under the table and in the corners. We had to come back twice to check in because no attandance was available at the front desk.
Business response:
Yi, thank you for sharing your evaluation. We apologize for the cleanliness issue you had in your suite. Moreover, we also apologize for our associates not being present at the front desk upon your arrival. We will discuss your feedback with our housekeeping and front office teams to be more diligent. On a positive note, we are glad you liked our quiet atmosphere. Your business is appreciated, and we hope to host you again. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Ryan, thank you for choosing us. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Appleton - Fox Cities
How is Extended Stay America - Appleton - Fox Cities rated?
Extended Stay America - Appleton - Fox Cities has a 4.2 star rating with 899 reviews.
When is Extended Stay America - Appleton - Fox Cities open?
Extended Stay America - Appleton - Fox Cities is open now. It will close tomorrow at 12:00 a.m.