Extended Stay America - Atlanta - Kennesaw Town Center

Business response:

Dear Nelly, Thank you for sharing your feedback regarding your recent stay. We are sorry about the issues you experienced. This is not the experience we strive to provide, and we deeply regret the inconvenience caused during your visit. We have shared these comments with our housekeeping team to ensure immediate corrective actions are taken. Your feedback is invaluable, and we are committed to making improvements to provide a better experience for all our guests.Sincerely,Hotel Management 

Business response:

Dear kirstie, Thank you for your feedback. We are pleased to hear that you enjoyed your stay. We understand that breakfast selection is important to our guests, and we are continuously exploring ways to enhance our offerings. Your input is valuable, and we will consider it as we strive to improve our services. We look forward to welcoming you back in the future.Sincerely,Hotel Management 

Business response:

Dear Daphne,Thank you for the generous review of Extended Stay America. We’re thrilled that you had a pleasant stay with us and that you enjoyed the convenience of having a kitchen. We strive to make our guests feel at home, and it’s great to know that this feature added to your comfort. Thank you for choosing to stay with us; we hope to have the opportunity to host you again during a future visit.Sincerely,Hotel Management 

Business response:

Dear Tressie,We apologize for the inconvenience you experienced with the elevator and the noise disturbances during your stay. We understand how challenging it can be to carry luggage up multiple flights. Please know that we take guest concerns seriously and will address any issues to maintain a more peaceful and enjoyable environment. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management