Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy

Business response:

Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

donna, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Kodi, thank you for choosing Extended Stay America. We are sorry for the difficulties you experienced during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the concerned teams to improve our future guests’ experiences. Also, we have asked our pest control provider to ensure procedures are being followed to prevent future infestation. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Kristen, thank you for taking the time to post a nice review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you very much for staying with us. We are sorry your room was not 100% ready for your arrival and that areas were missed in preparation. This is not normal for our hotel, and your feedback will be reviewed with the team to ensure all procedures are being followed. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Kevin, thank you for choosing our hotel for your stay. We are happy to know your overall stay was enjoyable, but we regret that you did not leave completely happy. Your concerns will be shared with our team, as it is always valuable to know where we can improve. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management