Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.

Business response:

Dear Gary,We're sorry your stay fell short of the welcoming experience you deserved. We understand that the noise levels and issues with the door's fit certainly affect comfort, and we'll ensure our team looks into these matters to make necessary improvements. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We greatly appreciate your observations and concerns. We hope you will con... read more

Business response:

Dear Mallorie,We apologize for the lack of hot water during your stay. We understand that this is an essential comfort that every guest should be able to count on, and we regret falling short of your expectations. We will address this issue with our maintenance team to ensure it is resolved and also take the necessary steps to prevent this from happening again. Thank you once more for sharing your feedback. We look forward to the possibility of welcoming you back soon so we can demonstrate the exceptional hospitality that we... read more

Business response:

Dear Fungai, Thank you for your kind words! We're delighted to hear that you had a pleasant stay at Extended Stay America. We look forward to welcoming you back soon!Sincerely,Hotel Management