Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.

Business response:

Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-kept room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for staying with us. Although we're happy to know you liked the service provided by our efficient team, we're sorry we failed to communicate you about our in-room amenities policy. All our in-room amenities along with the toiletries are kept at the front desk to ensure its cleanliness, but we will certainly share your concern regarding TV remote with the housekeeping department to ensure checklists are being followed and all the rooms are thoroughly being inspect before making it available for allotment to any gues... read more

Business response:

Bill, thank you for your stay at Extended Stay America. We are pleased that our proximity to the Braves stadium was convenient for you and you also liked our overall service. Having said that, we apologize that one of our front desk associates were not attentive to your needs and regret the inconvenience this caused. We understand your frustration and assure you that we will make every attempt so that such instances are not repeated. We hope you will choose to book a room with us in the near future. Sincerely, General Manag... read more

Business response:

Thank you for choosing our hotel. It’s a pleasure knowing you had an overall comfortable visit. We value your suggestion in regard to the cleanliness and have shared it with our housekeeping team. We hope to see you back whenever your travels bring you to the area. Sincerely, General Manager 

Business response:

Kristof, thank you for choosing to stay at Extended Stay America. It’s a pleasure knowing you loved your room along with the kitchenette and had a great night’s sleep in our bed. I will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for staying at Extended Stay America. We are glad to know we were able to impress you with our service and facilities. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Antonio, thank you for being our guest at Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. We are happy you enjoyed your stay and were satisfied with all that we have to offer. Thanks once more for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Valerie, thank you for taking the time to share that your experience at Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. was absolutely perfect. We look forward to welcoming you back for another outstanding stay. Sincerely, General Manager 

Business response:

Thanks for choosing us again. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We're confident you will have a much more positive experience next time. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager