Extended Stay America - Atlanta - Perimeter - Hammond Drive

Business response:

Thank you for your feedback, Kristen. It’s great to hear that you found the pricing reasonable. Guest satisfaction is always a priority, and if there are any aspects of your stay that could have been improved, your insights would be valuable. We appreciate your time in sharing your experience and hope to have the opportunity to provide an even better stay in the future.Sincerely,Hotel Management 

Business response:

Thank you for your feedback, Adrian. The safety and comfort of our guests are taken seriously, and we regret that you felt uneasy during your stay. Your comments will be shared with our team for further review, and steps are being taken to ensure a more secure environment. We appreciate your input and hope to provide a better experience.Sincerely,Hotel Management 

Business response:

Dear Robert,Thank you for your kind words! We’re delighted to hear that your check-in experience was smooth and that our team member made a great impression. We’ll be sure to share your feedback with our front desk team and we know they’ll be thrilled to learn they made your stay memorable! We look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management 

Business response:

Dear Philip,Thank you for taking the time to post a review of your time with us. We were disappointed to read our accommodations did not provide the value for which you were hoping. As with most cities, certain times of the year are busier and command higher rates; however, we do make every effort to be priced competitively. It was a pleasure to have you as our guest, and we hope to do so again soon.Sincerely,Hotel Management 

Business response:

Dear Tanya, Thanks for posting your review of your time with us. Our goal is to provide an exceptional experience for each guest, and it is nice to know you had a pleasant time and found our location best for your needs. We hope you stay with us again and enjoy a seamless experience.Sincerely,Hotel Management 

Business response:

Dear Luciano, We apologize for the cleanliness issues you encountered in your room on this visit. Your experience does not reflect the high standards we strive to maintain, and we are sorry for the discomfort caused. We are committed to maintaining a clean and pleasant environment for all our guests and will ensure that our housekeeping team addresses your concerns to improve overall cleanliness. Apart from this, we hope you had a satisfactory time here. Please return to enjoy a seamless experience on your next visit.Sincere... read more

Business response:

Dear Lashay, It was a pleasure having you with us at Extended Stay America, and we thank you for sharing your review with other travelers. It's great that you enjoyed your stay and that our property and services met your expectations! Please return for a seamless stay on your next visit to the area.Sincerely,Hotel Management