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Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
good location clean room good price grocery store, starbucks, retail etc all nearby as well as I 285
Business response:
David, thank you for being our guest. We are happy to know you liked our location and enjoyed the cleanliness of your room. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management
Facilities were for me. Staff was not friendly and borderline rude.
Business response:
Thank you for your candid evaluation. We strive to deliver a good experience to all our guests, so I am sorry that yours was not perfect and regret if any inconvenience caused. We truly hope you will consider giving us a second chance so we can provide a much better experience. Sincerely, Hotel Management
The Staff was cool everything near by. however this hotel is for someone will stay over for more than 10 days because is a full kitchen
Business response:
We appreciate you taking the time to share your nice review with fellow travelers online. Thank you for choosing Extended Stay America, and we hope to welcome you back in the future. Sincerely, General Manager
The room was huge.... very disappointed in the breakfast. Oatmeal packets, coffee and muffins should not be advertised as breakfast.
Business response:
Rita, thank you for choosing to stay at Extended Stay America - Atlanta - Vinings. We are happy to know you liked our spacious room, but we are sorry for not being able to impress you with our breakfast offerings. We hope this did not overshadow your otherwise positive stay with us and that you will consider visiting us again in the future. Sincerely, General Manager
You are not able to check in until 3:00. We got there about 1:30. They also did not allow us to use the restroom while we were waiting. We asked for more shampoo and it never was available during our 4 day stay.
Business response:
Thank you for your review. I apologize that our front office team fell short of providing you with the excellent service that we strive for daily. I have shared your feedback with my team, and we have taken measures to ensure this does not happen in the future. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, General Manager
Business response:
Steve, thank you for being our guest at Extended Stay America - Atlanta - Vinings. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, General Manager
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Business response:
Thank you for writing a wonderful review of our hotel. We receive many positive comments about our location so we are glad this contributed to making your stay a great one. All of us here at Extended Stay America - Atlanta - Vinings appreciates your business and looks forward to seeing you again soon. Sincerely, General Manager
I arrived and stood at the front counter for 20+ min. Finally an employee appeared. At the end of my check he offered an excuse that he was in the restroom.
Business response:
Zach, thank you for taking the time to review our hotel. Our number one priority is to make sure you receive outstanding service, so we apologize for falling short during your visit. We hope we were able to redeem ourselves with the other aspects of your stay. We appreciate your business and hope to have the opportunity to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 3.6 star rating with 1,409 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.