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Extended Stay America - Bakersfield - California Avenue
- Hotels
- Bakersfield, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
3318 California Ave., Bakersfield, CA, 93304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elias, you know nothing of customer service Elias was the person working at 1045pm on a Monday night. He was unhelpful, unsimpathetic and had a jerk attitude of “yeah whatever, take it or leave it”. Thanks for making any future decisions easy about choosing anywhere else to stay but here. Also the property in general had trash, actual *trash* strewn around the walkways, stairs and parking lot. No thanks!!! Won’t be coming back and hope anyone reading this will consider somewhere else as well.
Business response:
Thank you for sharing your thoughts about your stay with us. We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Business response:
David, thanks for staying with us and for the wonderful feedback. It is a pleasure knowing you had an enjoyable stay here and that you were satisfied with everything we offer. We would love to be the hotel of your choice every time you are at Extended Stay America. Sincerely, Hotel Management
Housekeeping Stayed here for the high school state wrestling tournament. Boys went to wrestle all day. Upon return from an all day event, boys needed some seriois cleaning up. When I open the door to the room, nothing had been cleaned. Beds were not made, thrash was not taken out. Bathrooms were not cleaned, nor fresh towels. I went to front office around 11pm. Nobody was in lobby. Waited outside for about 10 minutes. I asked the front desk why my room was not cleaned. She stated that housekeeping only shows up every THIRD D... read more
Business response:
Thank you for being our guest. We are happy to know you liked our convenient location and that you had an overall nice stay. However, we are sorry you were unhappy with our hotel policy in regard to housekeeping service and regret the inconvenience caused. It was a pleasure hosting you, and we hope to have the chance of welcoming you back soon. Sincerely, Hotel Management
Business response:
Jeannie, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Very noisy The receptionist was very nice and helpful, but our room was facing the highway and it really felt like we were on the highway the entire night. No ear plugs could help this, we tried!
Business response:
Thank you for the review. Although you liked the service we offer, please accept our apologies for the noise issue you experienced and for our failure to address them to your satisfaction. We are terribly sorry for the disruptions and hope that you'll consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Management
Great value for the money. As with most ET, they are getting old.
Business response:
Duane, thank you for being our guest at Extended Stay America and for the feedback. It is pleasure knowing you found us to be a great value and that you had a comfortable stay. We look forward to being the hotel of your choice every time you are in the area. Sincerely, Hotel Management
Best place in town Amazing friendly
Business response:
It's a pleasure to read your fantastic review about the Extended Stay America. We are thrilled to read you enjoyed your stay as well as our excellent location. On behalf of everyone here, we invite you to visit us again the next time you are in the area. Sincerely, Hotel Management
Don’t confuse w/ Extended Stay across street! Crappy internet and cell phone reception.... hard to conduct business / telecommute at this location. Never stay there again. Also noisy clients leaving in the morning.
Business response:
Robert, we are sorry for the noise issue you encountered from other hotel guests and regret not meeting all of your expectations with our facilities. Your feedback will be shared the concerned teams in an effort to improve moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
good for the price we pay! comfort bed, better than others we have been before in Bakersfield for less price!
Business response:
Daniel, thank you for staying with us. We are glad you liked our affordable rates and the comfort our beds provide. That being said, we are sorry the cleanliness of your room was not to your satisfaction. We have shared your feedback with our housekeeping team to be more diligent in their service levels. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Bakersfield - California Avenue
How is Extended Stay America - Bakersfield - California Avenue rated?
Extended Stay America - Bakersfield - California Avenue has a 4.2 star rating with 1,972 reviews.
When is Extended Stay America - Bakersfield - California Avenue open?
Extended Stay America - Bakersfield - California Avenue is open now. It will close tomorrow at 12:00 a.m.