Extended Stay America - Bloomington - Normal

Business response:

Christine, thank you for staying at Extended Stay America. We are glad you had a nice time with us and that you liked our affordable rates. Please note, as we have fully equipped kitchens with the full-size refrigerator which includes ice trays for your convenience, so we do not have ice machines on our property. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Rhino, thank you for being our guest and for your wonderful feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. However, we're sorry for the inconvenience you had due to other guests. We hope you will visit again the next time you are in our area. Sincerely, Hotel Management 

Business response:

Melody, thank you for staying at Extended Stay America and sharing your wonderful rating. We are happy we met all your expectations and hope to have the pleasure of hosting you again when your travels bring you back this way. Sincerely, Hotel Management 

Business response:

Michael, thank you for sharing your experience at Extended Stay America. We are glad to know you loved the service provided by our front desk associates and found us to be a good value in the area. We appreciate you recommending us and look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Douglas, thank you for returning to the Extended Stay America. It is a pleasure to know you liked our hospitality and the great value we offer. Thanks again for being our guest, and we look forward to your next visit. Sincerely, General Manager 

Business response:

Thank you for staying at Extended Stay America and for sharing your feedback. We are happy your stay with us was comfortable, but I am sorry for not meeting your expectations in regard to our grab-and-go breakfast. I have shared your concerns with my food & beverage team for any future improvements. We hope you will consider us again the next time you are in this area. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to read you had a comfortable stay and that your well-appointed room met your expectations. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Carin, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager