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Extended Stay America - Bloomington - Normal
- Hotels
- Bloomington, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1805 S. Veterans Pkwy., Bloomington, IL, 61701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Many thanks for taking the time to post your nice rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. We hope to see you again at Extended Stay America - Bloomington - Normal. Sincerely, General Manager
Excellent It was wonderful made me feel I was at home
Business response:
Thank you for including Extended Stay America - Bloomington - Normal in your travel plans. We work hard to make sure our guests enjoy every aspect of their stay, so reviews such as yours tell us that we are succeeding. Thanks again for your business, and we look forward to your next visit. Sincerely, General Manager
Nice place but read the fine print The room and the location were fine - the room was clean, and the hotel was easy to find, and in a good location. Staff was very friendly but I did have a problem that the kitchen was not equipped with anything - even a coffeemaker. And there was no hair dryer in the bathroom. The hotel clerk was supposed to explain that you have to ask for what you need and they bring it to you. He did not and I ended up going down to the desk to find out how to get them. I also was not aware that the room... read more
Business response:
Margaret, we appreciate your stay. It’s our pleasure knowing you loved your room and the friendliness of our staff. We would like to inform you that as per our brand standards, kitchenware and hairdryers are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. We apologize our team did not communicate this to you while check-in. We also apologize if our housekeeping services were not shared with you. While this service is designed for long-term guests, and we are h... read more
There was no ice maker on premises. I had to go buy bags of ice. The pillows were literally flat as board. Comforters thin and cheap. Had to order silverware and dishes from from desk. Had to order pots and pans from front desk. I've stayed in extended stays before and this was by far the worst. The customer service was awesome but the amenities were bad.
Business response:
Jeffry, thank you for being loyal towards our brand. It’s nice to know you liked our courteous service, but we apologize for falling short of your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. As we have a full-size refrigerator in all our suites which includes ice trays for your convenience, we do not have ice machines on our property. We appreciate your valuable feedback as it will help us to improve our facilities ... read more
good very good
Business response:
Bobby, thanks so much for the wonderful rating. We are glad we met all your expectations for a comfortable experience. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America - Bloomington – Normal. Sincerely, General Manager
A little disappointed There was 2 pillow cases under the bed, and the side table had not been cleaned from the previous occupant. There was the foil from a wine bottle on the table and the debri from glasses being there
Business response:
Jennifer, thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay. However, I am sorry for the cleanliness issue you experienced while you were here. I have shared your concerns with my housekeeping team in an effort to improve our service and facilities moving forward. We appreciate your business and hope to welcome you back soon! Sincerely, General Manager
Business response:
Sharon, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Bloomington - Normal. Sincerely, General Manager
Odd Experience Note - Extended Stay hotels apparently don't have ice machines...the front desk said I could make ice with ice cube trays that I could get from them, they were not already in the room. None of the items you would need to use the mini kitchen are in the room and when we asked for them they didn't have any available. After some insistence, we were told they would need to clean some items to make them available. You also have to ask for a hair dryer, that was a first for me. The grab and go breakfast is super lim... read more
Business response:
Kelly, thank you for your stay with us. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our facilities a bit different than traditional hotels. We hope your overall stay was a pleasant one and that you will consider choosing us again. Sincerely, General Manager
Thumbs up! I loved everything about the stay. Great job!
Business response:
Matthew, many thanks for taking the time to post your generous ratings online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Bloomington – Normal. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Bloomington - Normal
How is Extended Stay America - Bloomington - Normal rated?
Extended Stay America - Bloomington - Normal has a 4.2 star rating with 967 reviews.
When is Extended Stay America - Bloomington - Normal open?
Extended Stay America - Bloomington - Normal is open now. It will close tomorrow at 12:00 a.m.