Extended Stay America - Boca Raton - Commerce

Business response:

Dear Anastasia, Thank you for taking the time to share your feedback. We are genuinely sorry that your stay did not meet your expectations. We understand how important it is for guests to feel they are receiving excellent value, and we regret that this was not your impression during your visit. We also understand how a pool could have enhanced your comfort, particularly given the Florida heat. Your comments about the pricing and amenities are appreciated and will be carefully reviewed with our team. We look forward to the op... read more

Business response:

Dear Vanessa, Thank you for taking the time to share your feedback. We sincerely regret any inconvenience you experienced due to the ongoing property enhancements. While we are working diligently to improve our facilities for future guests, we understand how the current conditions and surrounding noise may have impacted your stay. Your comments are truly valued, and we appreciate your patience and understanding during this period of transition. Once updates are complete, the environment will offer a far more pleasant and res... read more

Business response:

Dear Guest, We are thrilled to hear you’re already thinking about a return trip, Andrei! It means a lot to us that your stay left such a strong impression. The team at Extended Stay America truly enjoys creating a welcoming experience, and feedback like yours makes it all worthwhile. We look forward to having you back soon—until then, safe travels and warm wishes! Sincerely, Hotel Management 

Business response:

Dear Guest, We are so glad to hear you had a great visit. It’s always a pleasure knowing our guests enjoyed their time with us. The team at Extended Stay America works hard to create a welcoming environment, and your kind words mean a lot. We appreciate you choosing us and look forward to seeing you again whenever your travels bring you back this way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We regret that your experience did not reflect the quality we aim to provide. Your perspective is invaluable, and we are continually working to refresh and update our facilities to ensure a more comfortable environment. We appreciate your input as it helps guide our ongoing improvements, and we hope you will consider giving us another opportunity to deliver a more satisfying stay.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your kind feedback! We’re thrilled to hear that you had a positive experience with our customer service at Extended Stay America. Providing excellent service is our priority, and we’re glad it made your stay more enjoyable. We look forward to welcoming you back for another wonderful visit!Sincerely,Hotel Management