Extended Stay America - Boca Raton - Commerce

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

CATHERINE, thank you for taking the time to evaluate your stay. We are sorry that you were unhappy with our breakfast offerings and your room size. Our front desk staff welcomes any comments you have, so we can do our best to resolve any issues while you are here. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

We are happy you were pleased with most of our services, but we apologize that your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Catherine, thank you for taking the time to tell us about your visit! We are happy your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our guests, and we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and that you liked our well-kept property. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for the feedback. We are glad to read you had a comfortable stay and liked some aspects of our hotel. Please note, towels and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope to have the opportunity to welcome you back again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management